Director of Warehouse Operations

Oversee and coordinate all warehouse activities, including shipping, receiving, inventory control, damage reclamation, maintenance, transportation, and revenue-generating operations to comply with W. Lee Flowers (WLF), customer, state, and federal standards. Ensure that the accuracy and quality of work meet WLF's high standards and serve as a strategic asset for future growth.

Location - Scranton, SC

Accountabilities

Responsibilities

• Directs distribution operations, ensuring the highest standards of food and human safety.
• Establishes quantitative and qualitative metrics, guidelines, and standards to evaluate the warehouse's efficiency and effectiveness; identifies areas for improvement.
• Conduct reviews, analyses, and evaluations of business procedures
• Enforce policies and procedures to enhance daily operational efficiency.
• Establish effective working relationships with Maintenance, Transportation, Loss Prevention/Food Safety, Finance, and Retail Leaders to accomplish organizational objectives.
• Manage inbound and outbound modeling to set staffing and production capacity goals.
• Directs staffing procedures and collaborates with human resources to enhance efficiency and productivity through accurate selection and appropriate training.
• Conduct performance evaluations and provide coaching to direct reports to improve individual and team performance.
• Support the development of individual and team performance goals that align with company objectives.
• Offer guidance on the creation of systems designed to enhance and evaluate performance.
• Plans, direct, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each department to meet financial objectives.
• Effectively communicates and explains new directives, policies, or procedures to managers. For significant changes, convenes with the entire operations staff to elucidate the modifications, address inquiries, and sustain morale.
• Enhance customer service and satisfaction through changes in policies and procedures.
• Coordinates and integrates efforts among operations, maintenance, technology, transportation, and customer service divisions to enhance workflow efficiency and cost-effectiveness.
• Develop and maintain a succession plan; responsible for training and staffing activities that provide equal opportunity for team members to advance in the organization.
• Evaluate the development and skill-building systems' impact on productivity and employee turnover. Make necessary adjustments as required.
• Manages the Damage Reclaim Center to comply with company, state, and federal standards.
• Encourages and maintains a customer service environment to ensure that customer orders and delivery schedules are met and addresses all issues promptly to meet customer satisfaction.
• Promote safety in the warehouse by ensuring that all accidents are promptly reported to the company safety team. Additionally, ensure compliance with all legal and company regulations.
• Negotiate agreements with third-party unloading companies to ensure timely and accurate inbound schedules.
• Foster awareness and accountability among supervisors, warehouse maintenance, and transportation employees to reduce expenses across all areas (repairs, supplies) to meet or exceed budgeted costs.
• Provides insight into the selection and purchasing of all warehouse supplies and equipment to ensure efficiency and safety and approves all warehouse expenses.
• Manages all revenue-generating activities in the warehouse and encourages efforts to optimize revenue from both existing and new opportunities.
• Ensures compliance with local, state, and federal laws and regulations, and company policies including OSHA, FDA, HACCP, FSMA, etc.
• Develops and implements warehouse strategies that align with corporate objectives and metrics.
• Collaborate with various departments within the organization to support cross-functional projects or initiatives.
  
  

Qualifications

Desirable Qualifications:

• The candidate should have knowledge and skills equivalent to a bachelor's degree in business or logistics, or relevant experience.
• Requires 10 years of progressive experience in distribution management