Dispatcher

Job Title: Dispatcher

Location: Winchester, VA

Reports to: Branch Manager

FLSA Status: Salaried Exempt

Company Overview:

W. O. Grubb is the leading provider of crane rental services in the Mid-Atlantic United States. W. O. Grubb was founded in the 1960’s with a basic concept, which was to provide high quality services, equipment, manpower and superior responsiveness to our customers. W. O. Grubb is one of the largest family owned and operated crane rental companies in the nation. Multiple locations serve Virginia, Maryland, North Carolina, and surrounding states with crane rental service.

Description Summary:

A Dispatcher is responsible for coordinating, scheduling, and assigning labor and equipment to provide service to our customers in a timely manner. The individual typically exercises substantial discretion under limited supervision, expected to work long hours including “off-hour” telephone coverage, and is subject to working as long as necessary to complete his/her job responsibilities.

Responsibilities:

• Monitors and maintains a log of all equipment, drivers, and operators.
• Monitors activities and evaluates whether related regulations, policies and procedural guidelines are followed.
• Evaluates, processes, and transmits information, instructions, and permits.
• Prepares daily dispatch reports and determines schedules and forwards as appropriate.
• Evaluates DOT regulations and takes action to ensure compliance.
• Evaluates labor and equipment needs, assigns, and dispatches labor and equipment and maintains communication with operators and drivers.
• Coordinates with the local branch manager and dispatchers in other branches to determine efficient scheduling of labor and equipment that utilizes branch-level and Company resources in the most cost-effective manner.
• Acts as a liaison between customers, salesmen, operators, and operations.
• Determines how to conduct layoffs when necessary to reduce labor force due to lack of work.
• Assesses changing weather conditions affecting crews and determines when to suspend activities if necessary.
• Creates appropriate maps and direction charts to assure compliance with applicable permit laws.
• Conducts all business in a professional, respectful manner.
• Maintaining customer relationships, ensuring customers satisfaction, and responding to customer complaints.
• Handling problems or emergencies that arise in the field.
• In filling customers’ orders consider operator’s familiarity with the job sites, operator’s relationship with the customer, a particular need of the job, the dimensions, capacity and sizes of the cranes, the reliability, and qualifications of the operator.
• Preparing and reviewing job tickets.
• Maintaining the crane rental schedule.
• Maintains fuel logs.
• Obtains permits.
• Performs any other job duties as assigned by the Branch Manager.

Knowledge, Skills, and Experience

Essential:

• Must be proficient with basic computer skills (i.e., Microsoft Word, Excel, etc.).
• Problem solver – exercise discretion and judgment to best manage available resources.
• Knowledge of local geography.
• Time management skills.
• Punctual.
• Assumes responsibility.
• Takes responsibility for exercising independent judgment within areas of responsibility.
• Can work under stress.
• Service orientated.
• Excellent communication skills.
• Possess a minimum of a high school diploma or equivalent.
• Must be able to pass a drug test, background check, and fit for duty test.

Desired:

• Prefer candidates with at least an associate degree.
• Prefer candidates with at least 1-3 years of experience in a busy office setting.
• Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset.

Physical Demands:

The Americans with Disabilities Act (ADA) requires employers to identify essential functions of a role.

• Approximately 90% of time spent in usual office conditions.
• Approximately 10% of time spent in external conditions which may include temperature variance, elevated noise levels, dust, and fumes.
• Travel is required.

Reasonable accommodations will be made to enable individuals with disabilities to perform the tasks.

Work Environment:

Majority of time spent in an office environment. The employee may be required to wear appropriate PPE equipment when exposed to external environment. The employee could occasionally be exposed to extreme temperatures or other inclement weather.

W. O. Grubb Crane Rental is proud to be an Equal Opportunity Employer

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Dispatching: 3 years (Required)

Ability to Relocate:

• Winchester, VA 22603: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $35