Retail Store Manager

Responsible to perform a wide variety of administrative and management duties, customer service functions an strives to serve customers professionally at all times. Maintains store appearance within company guidelines and standards to present a professional image at all times. Coordinates and directs store operations and personnel to ensure efficient and profitable store operation and meet company merchandising objectives. Provides for the security and protection of company assets.

• Directs, supervises and coordinates employees engaged in sales, account management, delivery and daily store operations.
• Plans and prepares daily work schedules: assigns specific duties: trains employee in all aspects of store operations, product information, job requirements and safety.
• Develops staff for future promotions through the implementation of the company’s training program.
• Ensures compliance with company policies and procedures; evaluates employee work performance; initiates personnel actions such as recruitment, recognition, selection, promotions, transfers, payroll changes, disciplinary or dismissal measures and document all actions.
• Resolves employees’ work grievances; interprets store policies to employees; motivates employees; investigates and resolves customer complaints.
• Supervises staff to ensure performance of duties in a safe manner that meets company health and safety standards. Conducts regular job safety and accident prevention meetings. Investigates the circumstances of all accidents and injuries and files written reports with the corporate office. Takes necessary action to ensure a safe, healthy work environment for staff and customers.
• Supervises cash control; verifies and makes bank deposits; ensures inventory accuracy through routine inventory audits.
• Implements all company policies and procedures.
• Examines, analyzes, and evaluates store operations, training, and sales. Plans and initiates remedial action as necessary.
• Prepares sales and merchandise reports; reviews operating and financial statements; takes action to increase profits.
• Repairs merchandise in store or at local service companies.
• Orders and transfers inventory to maintain sufficient stock to reach merchandising goals.
• Maintains proper pricing controls and tagging on merchandise.
• Maintain detailed operating records; reconciles daily cash and sales receipts.
• Processes cash refunds and merchandise credits and verifies the inventory accurately reflects the merchandise transaction.
• Ensures vehicles are maintained in a clean and safe operating condition, and supervises the completion of weekly inspections.
• Sets goals and conducts regular staff meetings to share information.
• Implements the company’s loss prevention program, secures the store and merchandise to prevent theft, loss, or damage, routinely inspects vehicles and facility and takes necessary action to ensure a safe work environment.
• Implements marketing and promotional activities; creative store displays; supervises mail-out newspaper insert and direct mail programs after receiving corporate approval.
• Follows the advertising and marketing departments’ monthly plans for store promotions and merchandising.
• Monitors and reports on the marketing activities of competitors.

• Associate degree.
• Two to four years working with retail store (general) experience.
• Two years management, staff supervision experience.
• Two years retail customer service, accounts management experience.
• Valid, clean drivers license.
• Flexibility involving work hours, including weekends.
• Ability to communicate effectively with dealers, and personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.
• Strong conflict resolution and negotiation skills and the ability to adapt quickly to changing situations.
• Advanced computer skills
• Effective time management skills and the ability to multi-task.
• Ability to lift up to 75 lbs.
• Ability to lift, bend, stoop, kneel, sit, stand, walk.

Environmental conditions

• Works indoors in a controlled environment. May be exposed to dust and airborne particles.