What are the responsibilities and job description for the Help Desk Technician position at W2T.io?
This is an on-site contract role, full-time, 8-5 office hours. No benefits. No third parties.
Excellent customer service skills
with the ability to effectively
communicate via phone to diagnose
problems remotely in a help desk
support capacity.
At least one year of call center
experience.
High School diploma or Equivalent.
Customer-oriented: A desire to
serve both external and internal
clients by focusing effort on meeting
the client's needs, understanding
their concerns, and seeking to build
Trust.
Communication: The ability to
promote understanding through
exceptional written, oral,
interpersonal, and presentation
skills.
Problem-solving: The ability of the
individual to recognize courses of
action that can be taken to handle
problems or potential problems and
apply research skills or learned
knowledge to solve those problems.
Adaptability: How an individual can
fit into a changing working
environment.
Initiative: The ability of the individual
to act and take steps to solve or
settle an issue.
Experience using Genesys,
Sharepoint, MS Office, Outlook.
Experience in a Help
Desk/Customer Support
environment.
