What are the responsibilities and job description for the Customer Service Representative (Inside Sales) position at W3Global Inc.?
Job Description
Job Description
Customer Service Representative (Inside Sales)
We have a career opportunity for an Customer Service Representative (Inside Sales) that has a passion for working in sales by supporting sales goals and operations. We will consider candidates new to the job force who have a willingness to learn about our products and have a great work ethic.
The impact you will have :
You will be responsible for sales and marketing activities for a designated territory and / or accounts including :
Confirm and submit orders and provide price quotes to customers
Advise customers on material stock status, special order requirements and payment policies
Send sample sto customers upon request
Process, invoice, and post customer orders within the system
Obtain shipping quotes
Log and / or scan Sales information, such as tracing, invoices, labels and other documents
Guide the flow of documentation to ensure prompt shipment of orders
You will maintain customer data and manage customer updates and changes
You will professionally communicate with customers, visitors and guest in-person, over the phone and via email
You will aid in completing Business Development projects
You will develop and enhance industry and product knowledge
What we are looking for :
Bachelor's degree or High School Diploma with a minimum of 2 years sales / marketing experience
1 year experience in a customer service, sales or maketing role preferred
1 or more years of experience in a Food and Drug Administration (FDA) regulated environment is preferred
Detailed-oriented, problem solving, time management and organizational skills
Excellent written and verbal communication skills with the ability to effectively present to and engage with a wide range of audiences
Proficiency in Microsoft Suite applications (Word, Excel, PowerPoint, Outlook, etc.) and other basic computer skills
Strong attention to detail, problem solving, time management and organizational skills
Please submit a copy of your transcript if you have
