What are the responsibilities and job description for the Licensed Insurance Customer Service Representative position at W3Global?
We are an independent insurance agency located in Sun Prairie, Wisconsin. We provide auto, home, and business insurance at competitive prices to the greater Madison area and surrounding counties. As an independent agency, we represent reputable companies like AAA, Acuity, Integrity, and Hanover, allowing us to find the right coverage for your specific needs at a competitive price. We work for you, not the insurance companies, ensuring personalized and effective service.
Role Description
This is a full-time on-site role for a Licensed Insurance Customer Service Representative located in the Greater Madison Area. The role involves handling customer inquiries, providing support, ensuring customer satisfaction, and delivering a high level of customer service. The representative will address customer needs, manage policies, and resolve any issues to enhance the overall customer experience.
Qualifications
Role Description
This is a full-time on-site role for a Licensed Insurance Customer Service Representative located in the Greater Madison Area. The role involves handling customer inquiries, providing support, ensuring customer satisfaction, and delivering a high level of customer service. The representative will address customer needs, manage policies, and resolve any issues to enhance the overall customer experience.
Qualifications
- Customer Service, and Customer Satisfaction skills
- Experience in Customer Support, and managing Customer Experience
- Excellent communication and interpersonal skills
- Ability to work in a team and handle multiple tasks efficiently
- Strong problem-solving skills and attention to detail
- Licensed in insurance (Wisconsin state-specific) or willing to obtain the license
- Experience in the insurance industry is a plus
- High school diploma or equivalent; additional qualifications is an advantage
