Office Manager

Location: Manchester, NH

We are seeking a a communicative, organized, and detail-oriented individual to join our team as a full-time Office Manager - Customer Service Representative. In this role, you'll play a vital part in ensuring smooth day-to-day operations while supporting our growing business.

Compensation: $25.00 - $35.00/hour (based on experience)
Schedule: Monday - Friday, 9:00 am - 5:00 pm

We offer an excellent benefits package, including:

• Bonus structure

• Health, dental, and vision insurance

• Short- and long-term disability

• Paid time off (PTO)

• 401(k) retirement plan

• Growth opportunities and a mentor/apprentice program

• Employee assistance program

• Flexible schedules

Additional perks include paid drive time, monthly team lunches, company parties, random giveaways, and a collaborative work environment!

As the Office Manager - Customer Service Representative, you will:

• Serve as the first point of contact for customers, addressing inquiries and understanding their HVAC needs.

• Accurately input data into ServiceTitan and monitor field technicians' schedules and progress.

• Support business operations by managing administrative tasks and stepping in where needed.

• Maintain a professional and positive attitude to foster excellent customer experiences.

Since 1988, we have been a trusted provider of heating and air conditioning services in Manchester, NH. Our team prides itself on a culture of authenticity, collaboration, and excellence. We are as committed to our employees as we are to our customers, offering a supportive environment where team members can thrive and grow their skills.

• Previous experience with ServiceTitan (required)

• Strong organizational and multitasking skills

• Excellent communication and customer service abilities

• A proactive and team-oriented mindset

If you're looking for a rewarding career where you can grow professionally while making a meaningful impact, we encourage you to apply!