What are the responsibilities and job description for the Personal Lines Customer Service Agent position at W3Global Inc.?
Job Description
Job Description
Job Description
Join a well-established insurance company dedicated to providing exceptional customer service. As a Customer Service Representative, you'll work alongside a team that values teamwork and collaboration, creating a positive and inviting environment where employees can thrive.
In this role, you will be the first point of contact for customers, addressing their questions and providing prompt and accurate solutions. You'll handle a variety of customer service tasks, including answering phone calls, responding to emails, and assisting with policy-related matters.
To excel in this position, you should have a friendly personality and strong problem-solving skills. The company values individuals who are proactive, detail-oriented, and able to work effectively in a fast-paced environment. If you're passionate about customer service and interested in contributing to a company that prioritizes employee growth and client satisfaction, this role is for you!
Benefits : Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Hands-on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities :
Educate and advise clients on the policies best suited to their personal needs.
Help clients round out their accounts and maintain client retention and satisfaction.
Update client information and assist clients with policy changes, ensuring accuracy and attention to detail.
Requirements :
Active PA Property & Casualty License required (Licensing assistance available).
5 years of customer service experience required.
Detail-oriented with the ability to prioritize and multitask.
Self-motivated team player with a positive attitude.
Excellent written and verbal communication skills and the ability to think critically.
