What are the responsibilities and job description for the Air and Ocean Export Coordinator position at W3Global?
Job Description
Work Schedule
Monday to Friday, 9AM - 6PM (1 hour lunch break)
- Coordinate shipments with clients
- Communicate with customers, staff, and vendors on a daily basis
- Deal and respond promptly with distributors and customers
- Resolve any kind of issues, inquiries, complaints, and concerns
- Process orders, forms, requests, and create quotations
- Coordinate with freight forwarders and shipping carriers to arrange timely transportation of goods
- Prepare regular export reports, including shipment schedules, transit times, and delivery performance
- Monitor and track shipments to provide real-time updates on delivery status to customers and internal stakeholders
- Pickup phone calls
- Assist sales in quotations
- Track and trace shipments
- Demonstrate a willingness to learn
- Min. 1-2 year experience in import/export shipping or related field
- Experience in both Air and Ocean Export
- Multilingual preferred
- A valid driver's license is a plus
- Knowledge of export regulations, international trade practices, and customs
- Strong knowledge of Dangerous Goods Regulations (DGR)
- Strong attention to detail and excellent organizational skills
- Excellent customer service and client relations skills
- Exceptional communication and interpersonal abilities to liaise with suppliers, customers, and internal teams
- Proficiency in using MS office and/or export-related software
Work Schedule
Monday to Friday, 9AM - 6PM (1 hour lunch break)
