What are the responsibilities and job description for the Client Relationship Associate(Loan Officer) position at W3Global?
Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
Qualifications
Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
- Updates customers' accounts on a computer system.
- Adheres to established guidelines when determining appropriate collection remedy.
- Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
- Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
- Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
- May also be considered a field collection job.
- Other duties as assigned.
Qualifications
Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
- Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.
- Must have excellent customer service skills.
- Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
- Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
- Solid follow-up and negotiation skills.
- Ability to work independently, prioritize and organize work.
- Basic knowledge of regulatory requirements.
- Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).
