What are the responsibilities and job description for the Scheduler & Dispatcher position at W3Global?
Service Scheduler & Dispatcher
Position: Service Scheduler & Dispatcher
Location: Remote & On-Site as Needed
Employment Type: Full-Time
Reports To: Operations Manager
Position Overview
QE Enterprise is looking for a detail-oriented and highly organized Service Scheduler & Dispatcher to coordinate and dispatch service technicians across multiple divisions, including mobile repair, roadside assistance, towing, and car wash services. This role ensures efficient scheduling, optimal route planning, and excellent customer communication to maintain seamless operations.
Key Responsibilities
Scheduling & Dispatching
Position: Service Scheduler & Dispatcher
Location: Remote & On-Site as Needed
Employment Type: Full-Time
Reports To: Operations Manager
Position Overview
QE Enterprise is looking for a detail-oriented and highly organized Service Scheduler & Dispatcher to coordinate and dispatch service technicians across multiple divisions, including mobile repair, roadside assistance, towing, and car wash services. This role ensures efficient scheduling, optimal route planning, and excellent customer communication to maintain seamless operations.
Key Responsibilities
Scheduling & Dispatching
- Schedule service appointments based on availability, technician expertise, and customer location.
- Dispatch technicians and field service teams to service calls efficiently.
- Monitor and update service schedules in real time to accommodate last-minute requests or cancellations.
- Optimize routes for service technicians to reduce response times and increase efficiency.
- Customer & Technician Communication:
- Serve as the primary point of contact between customers and service teams.
- Provide customers with service time estimates, updates, and follow-ups.
- Maintain open communication with technicians, ensuring they have all necessary job details before dispatch.
- Address customer inquiries, reschedule appointments when necessary, and manage service delays effectively.
- Track service progress and ensure timely completion of jobs.
- Maintain detailed records of service requests, technician assignments, and completed jobs.
- Use dispatch and scheduling software to manage workflows and improve efficiency.
- Assist with invoicing, reporting, and documentation related to service operations.
- Previous experience as a dispatcher, scheduler, or in a similar logistics/service coordination role.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Experience with scheduling/dispatching software (e.g., ServiceTitan, Housecall Pro, Fleet Complete, or similar tools).Ex
- Ability to work under pressure and adapt to changing schedules.
- Strong problem-solving skills and attention to detail.
- Familiarity with the automotive, roadside assistance, or service industry is a plus.
- Competitive salary (negotiable based on experience).
- Performance-based bonuses.
- Opportunities for career growth within QE Enterprise.
- Flexible work environment with potential remote work options.
