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Senior Application Support Engineer

W3Global
Cincinnati, OH Contractor
POSTED ON 1/29/2025 CLOSED ON 2/3/2025

What are the responsibilities and job description for the Senior Application Support Engineer position at W3Global?

Job Title: Senior Application Support Engineer

Location: Cincinnati, OH. (Onsite)

Duration: 12 Months

Key Responsibilities

  • Lead Level 2 support for Java Spring and Ruby on Rails web services.
  • Perform root cause analysis and collaborate with engineering teams for long-term fixes.
  • Support REST APIs, AWS Aurora, and PostgreSQL databases.
  • Implement and optimize monitoring solutions using Splunk, Dynatrace, CloudWatch, and APM tools.
  • Act as the primary escalation point for incident management and service disruptions.
  • Work closely with DevOps to enhance deployment processes and application resilience.
  • Ensure compliance with banking regulations and risk mitigation strategies.
  • Mentor junior engineers and foster technical growth within the team.
  • Document troubleshooting procedures and knowledge base articles.
  • Participate in a 24x7 on-call rotation and critical incident response efforts.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
  • 8 years of experience in application support or related technical roles.
  • Strong knowledge of banking operations, compliance regulations, and risk management.
  • Proficiency in troubleshooting Java Spring and Ruby on Rails web services.
  • Expertise in REST APIs, containerized services (Docker, ECS/Fargate), and AWS services (Aurora, MQ, Lambda, CloudTrail, CloudWatch).
  • Hands-on experience with Splunk, Dynatrace, and Scout for system monitoring.
  • Strong SQL skills with experience in PostgreSQL database support.
  • Excellent problem-solving, communication, and analytical skills.

Nice-to-Have Skills

  • Experience with AWS Aurora.
  • Knowledge of Ruby on Rails development.

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