What are the responsibilities and job description for the Administrative Coordinator position at w3r Consulting?
Engagement Description –
Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line. Additionally, conduct special assignments as requested, analyze membership reports, and resolve external customer membership issues.
Top 3 Required Skills / Experience –
- Two years of customer service experience required; help desk experience preferred.
- Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required.
- Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application / system solutions required.
Required Skills / Experience – The rest of the required skills / experience. Include :
Preferred Skills / Experience – Optional but preferred skills / experience. Include :
Education / Certifications – Include :
