Health Information Specialist

Title: Analytic Tools Process Specialist 2

Duration: 10 months

Location: Rochester/Buffalo/Syracuse - New York

Job Description:

The Analytic Tools Process Specialist is responsible for the processes related to the ongoing support of all applicable analytics tools to drive improvements in quality, process and cost. This position will support provider engagement and integration with multiple Electronic Medical Record (EMR) systems, serves as a subject matter expert to internal and external stakeholders, supports provider groups throughout transition to meaningful use of the system, documentation and coordination of communication related to the analytic tools and systems.

Essential Resource Responsibilities / Accountabilities:

Level I

• Oversee the implementation for new EMR conversions including but not limited to: Reviewing data for completeness and accuracy, communication of and adherence to timelines and expectations for both the Provider Group and the Vendor.

• Provides ongoing communication and engagement support with vendor regarding project status, timelines, issue and ticket resolution, quality assurance and outstanding concerns.

• Documents and optimizes key processes and functions related to vendor tools and support key business processes such as tool invoicing and coordination of go-live for yearly quality program.

• Conducts reviews of data and metrics within the quality vendor tool to ensure reasonability and completeness.

• Identifies, creates, resolves and escalates tickets and ensures timely resolution. This can include monitoring and frequent communication and status updates with stakeholders.

• Oversees and executes all uploading and maintenance of reporting within approved provider file sharing tool.

• Consistently demonstrates high standards of integrity by supporting the company's mission and values, adhering to the Corporate Code of Conduct, and leading to the companies' values and beliefs.

• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

• Regular and reliable attendance is expected and required.

• Performs other functions as assigned by management.

Level II (in addition to Level I Accountabilities)

• Plans and coordinates processes and activities around use of Quality Vendor, Information Connection or other Health Plan supported data aggregator systems with focuses related to successful implementations, tool maintenance, and appropriate use of the system by providers.

• Acts as a mentor to peers.

• Engages with Value Based Payment groups with the intent to support initiatives and work, pending management approval.

• Conducts process improvement and efficiencies.

• Oversees the implementation of more complex EMR conversions including but not limited to: Reviewing data for completeness and accuracy, communication of and adherence to timelines and expectations for both the Provider Group and the Vendor.

• Identifies and escalates resolution opportunities with quality vendor and/or provider group.

• Leads key projects and initiatives to help support Value Based Payment groups and key stakeholders.

Minimum Resource Qualifications:

• We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource toothers. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels

• One (1) year related experience required. Experience in healthcare and working with provider/hospital systems preferred. - Bachelor's degree required.

• Knowledge of technology and technical tools preferred e.g., expertise in Microsoft Office Suite, EMRs, data aggregation software, and knowledge of data warehouses.

• Excellent communication and organizational skills.

• Ability to manage and adhere to project plan timelines.

• Ability to interact and effectively communicate with internal and external customers and across all levels of leadership.

• Ability to work independently and as part of a team.

Level II (in addition to Level I Qualifications)

• Minimum three (3) years of relevant professional experience.

• Demonstrated successes with project management and adherence to deadlines, vendor process management.

Physical Requirements:

• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.

• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.