What are the responsibilities and job description for the Pega Application Support Advisor position at w3r Consulting?
Duties :
SP Front End RX Processing is growing out their Pega Support team. This team is focused on troubleshooting and resolving critical production issues, maintaining system stability, and developing innovative solutions using Pega PRPC. The team collaborates with cross-functional teams to ensure seamless software operations and continuous improvement in a dynamic, agile environment.
First line of defense in finding the root cause of development and production issues
Desire to work in application support space
Passion for learning and desire to explore all areas of IT
Ability to ramp up fast on a system architectures Pega PRPC experience highly desirable
Pega CSA / CSSA mandatory and having LSA certification is plus
Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance
Troubleshoot production issues, diagnose the problem, and implement a solution
Work cross-functionally with the support team, development team and business team to efficiently address customer issues.
Active member of high-performance software development and support team in an agile environment.
Support, maintain and participate in the development of state-of-the-art software technology platforms utilizing Microsoft, Linux, and Cloud and Web technologies
Skills :
Experience with SQL, Postman, Java, HTML5 and REST API's
Experience with web technologies including : Ajax, JavaScript
Experience with Selenium Grid, Sauce Labs, and Launch Darkly would be helpful
Exceptional analytical and problem-solving skills
Structured, methodical approach to systems development and troubleshooting
Ability to ramp up fast on a system architectures
Pega PRPC experience
Pega CSA / CSSA mandatory and having LSA certification is plus
Experience designing and developing process-based solutions or BPM (business process management)
Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors and SOAP Services etc
Experience in full PRPC implementation cycle including enterprise Class Structure design and Rulesets design Enforce best practices in PEGA architecture / design / coding.
Education :
Bachelor's Degree or higher from an accredited university or a minimum of three (3) years of experience in software development in lieu of the bachelor's degree education requirement
7 years in an application development role or as a quality engineer
Experience in software development phases including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications
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