Assistant General Manager

POSITION SUMMARY

Assistant Dispensary Manager is responsible for overseeing and managing a team of dispensary and retail employees for the company’s medicinal cannabis dispensary / retail store(s). This position will involve directly managing and making the dispensary / retail store(s) operational. The Assistant Dispensary Manager serves as staff mentor and supervisor, customer advocate, and dispensary / retail brand ambassador.

Assistant Dispensary Manager will provide leadership, direction, and support, overseeing daily operations of the dispensary / retail, including handling the needs of all customers, and hiring and developing a team to service the needs of our customer base and meet the strategic goals and vision of the company while maintaining compliance with applicable tribal, state, and local rules and regulations. Must have demonstrated leadership experience, as significant responsibility with the launch and operation of the dispensary / retail while maximizing sales with a customer service focus.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following are included; other duties may be assigned:

· Assist in the launch and opening, as well as maintain the ongoing operations of the dispensary/retail front.

· Manage financial records and cash handling procedures for dispensary/retail.

· Maintain all confidential information according to applicable policies and procedures.

· Oversee store opening and closing activities.

· Interface with wholesalers and grow team to negotiate and source quality product supply.

· Orders merchandise, supplies, and equipment.

· Records delivery of merchandise compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.

· Inspects merchandise to ensure it is correctly priced and displayed.

· Recommends additions to or deletions of merchandise to be sold in department.

· Prepare sales and inventory reports.

· Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.

· Assists sales workers in completing difficult sales.

· Plans department layout or merchandise or advertising display.

· Develop and implement Standard Operational Procedures (SOPs), best practices, and policies to advance company mission, vision, goals, and objectives at the dispensary/retail store level.

· Collaborate with other company leaders in developing and implementing a best-in-class customer experience.

· Deliver optimal productivity in dispensary and stores through operational excellence, process improvement, and consistent resolution of challenges

· Manage all aspects of dispensary / retail with a customer-first mentality and focus on company culture and

ethics, customer service, sales growth, and brand standards.

· Provide input regarding marketing strategy and initiatives in collaboration with current managers and designated marketing team.

· Work collaboratively with compliance, security, and transport staff regarding compliance, loss prevention, security, and logistics on all mutual issues and in prioritization of needs.

· Serve as a liaison to the local community and designated providers.

· Coordinate customer outreach and educational programming (with input from grow and marketing teams)

· Interface with designated IT to develop and continually assess technology implementation and adjust based on business needs.

· Ensure compliance with all policies, standards, and values.

· Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge.

· Stay informed of customer and business trends and actively communicate with executive leadership to provide input on retail and strategic business initiatives.

· Ensure that physical environment is safe, sanitary, and that all equipment/technology is in good working order.

· Lead initiatives, store strategies, and specific projects at the store level that may be assigned by executive-level management.

· Report directly to the Dispensary General Manager.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include:

· Interviewing, hiring, and training employees

· Planning, assigning, and directing work

· Appraising performance

· Addressing complaints and resolving problems

· Assign duties to workers and schedule break periods, work hours, and vacations

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning.......... Seeks feedback to improve performance; strives to continuously build knowledge and skills.

Job Knowledge................... Exhibits ability to learn and apply new skills. Competent in required job skills and knowledge.

Design................................. Demonstrates attention to detail. Generates creative solutions; translates concepts and information into images.

Problem Solving ................ Identifies and resolves problems in a timely manner; works well in group problem solving situations.

Customer Service............... Manages difficult or emotional customer situations. Responds to requests for service and assistance. Meets commitments.

Communications................ Exhibits good listening and comprehension; selects and uses appropriate communication methods. Expresses ideas and thoughts verbally.

Cooperation........................ Exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations.

Oral Communication.......... Listens and gets clarification; responds well to questions; participates in meetings.

Teamwork.......................... Contributes to building a positive team spirit; puts success of team above own interests.

Written Communication..... Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

Quality Management.......... Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Cost Consciousness........... Conserves organizational resources.

Ethics.................................. Treats people with respect; keeps commitments; works with integrity and principles; upholds organizational values.

Organizational Support...... Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Personal Appearance........ Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality...... Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability..................... Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.

Planning/Organizing........... Prioritizes and plans work activities; uses time efficiently.

Quality................................ Demonstrates accuracy and thoroughness.

Quantity.............................. Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security............ Observes safety and security procedures; reports potentially unsafe condition; uses equipment and materials properly.

POSITION QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE

High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

KNOWLEDGE & SKILLS

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.

· Knowledge of the principles, practices, procedures, techniques, laws, regulations pertaining to cultivation of medical cannabis and tribal and public policy.

· Knowledge of and ability to follow and apply the policies and procedures of the White Earth Medicinal Cannabis Code, White Earth Enterprises, and Waabigwan Mashkiki LLC.

· Knowledge of the White Earth Reservation demographics, culture, history, and life ways.

· Knowledge of cultivation or agriculture products/supplies.

· Knowledge of area climate, weather patterns and challenges.

· Knowledge of area business and program locations and towns.

· Strong attention to detail.

· Strong planning and multi-tasking skills.

· Willing to travel for training and work-related tasks.

CERTIFICATES / LICENSES / REGISTRATIONS / REQUIREMENTS

• Must be twenty-one (21) years or older.
• Able to pass background check and drug screening.
• Able to maintain strict confidentiality.
• No felony drug convictions within the previous ten (10) years.
• Must fully meet the licensing requirements of the White Earth Medical Cannabis Control Board and be licensed to dispense medical cannabis according to the rules and regulations promulgated by the White Earth Medical Cannabis Control Board, in accordance with the White Earth Medicinal Cannabis Code.
• EEO with Native American Preference.
• A Drug Free Workplace – Tests for alcohol and illegal drug use may be required prior to and during employment. Background Checks performed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk or hear and taste or smell. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions and risk of radiation. The employee is frequently exposed to high, precarious places and fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training

Shift:

• 10 hour shift
• Day shift

Work Location: In person

Salary : $60,000 - $65,000