What are the responsibilities and job description for the Level II Technology Support Specialist position at Wabash Valley Online Application Consortium?
Position Type : Technology
Date Posted : 2 / 7 / 2025
Location :
Logansport High School
Date Available : Closing Date :
Until Filled
District :
Logansport Community School Corporation Job Description : Classified Personnel
- 260 days / 8 hours per day
- Excellent benefits package
- Under the general direction of the Technology Director, troubleshoot, monitor, maintain, and support the technology needs of staff, teachers, and students
- Work with Level III Support to resolve issues with user access to resources
- Install and troubleshoot software and hardware upgrades or repairs in a timely manner as assigned
- Provide assistance in correcting low-level problems (i.e. printer jams, loose cabling, boot errors, general application errors, projector issue, etc.)
- Provide an accurate description of problems requiring the assistance of Level III Support
- Ensure that all desktop resources, including hardware such as printers and scanners as well as application and operating software, are operating correctly on desktop, laptop, or tablet devices
- Enter, update, and complete work orders using the ITS Help Desk system with all required information for the troubleshooting and repair of Corporation hardware and software resources
- Maintain accurate records of loaner equipment for students
- Work with students to assist with any damage or loss claims
- Work with vendor(s) to send and receive equipment sent out for repair or replacement
- Conduct preventive maintenance of building hardware
- At times, assist ITS with support in other areas of LCSC
- Performs other duties as assigned
Job Qualifications :
