What are the responsibilities and job description for the NineStar Connect - Residential Service Consultant position at Wabash Valley Power Alliance?
Company Description
NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.
Career Development:
- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development.
Company Benefits:
- At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.
Wellness:
- We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.
Job Description
As a Customer Residential Service Consultant, you will play a role in providing exceptional service to our residential customers. You will be responsible for answering customer inquiries, resolving issues, processing information, and collecting payments. Your primary focus will be on maintaining customers for our electric, communications, water, and wastewater services.
Key Responsibilities:
- Customer Service: Provide in-person and phone-based customer support, addressing questions and concerns related to service options, billing, and account information.
- Sales: Actively promote our various services, including new customer sign-ups and service upgrades.
- Order Processing: Create, process, and schedule service orders for changes, additions, or repairs, and collaborating with other departments as needed.
- Administrative Tasks: Complete essential administrative duties, such as preparing correspondence, verifying information, and conducting credit checks.
Qualifications
- Education: High School diploma or equivalent.
- Customer Service Experience: Minimum of 3 years of proven experience in providing excellent customer service.
- Technical Proficiency: Familiarity with telecommunications and/or utility industry knowledge is preferred. Proficiency in using various software programs, including NISC-iVUE, Microsoft Excel, Word, Outlook, and Microsoft Teams, is essential.
- Communication Skills: Strong oral and written communication skills, with the ability to effectively interact with customers, colleagues, and vendors.
- Problem-Solving: Excellent problem-solving and resolution skills to address customer inquiries and concerns efficiently.
- Organization: Strong organizational and time management skills to handle multiple tasks and meet deadlines.
- Teamwork: Ability to work collaboratively within a team environment to achieve shared goals.
Additional Information
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
