What are the responsibilities and job description for the Business Development Specialist position at WAC Lighting?
Job Summary
The Business Development Specialist acts as a customer liaison, working cross-functionally with internal teams to drive sales, support promotional initiatives, and build long-term business relationships. This role monitors and provides recommendations on best practices, technology, and innovation improvements, supporting both customers and the outside sales team.
Major Duties And Responsibilities
WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Please note, all responsibilities outlined in the above job description are subject to change as needed. All efforts will be made to ensure proper notice is given for changes in responsibilities.
The Business Development Specialist acts as a customer liaison, working cross-functionally with internal teams to drive sales, support promotional initiatives, and build long-term business relationships. This role monitors and provides recommendations on best practices, technology, and innovation improvements, supporting both customers and the outside sales team.
Major Duties And Responsibilities
- Respond to inbound Customer and Sales Representative inquiries, ensuring timely and accurate communication.
- Promote company programs and deliver sales reports and target lists to Sales Representatives.
- Work with sales reps to pursue new business opportunities and upsell products.
- Coordinate with internal teams (Quotations, Supply Chain, Engineering, etc.) to align customer needs with company requirements.
- Manage customer orders through the sales lifecycle, including quotes, tracking, delivery, product support, and returns.
- Provide recommendations to leadership on sales policies, procedures, and innovations.
- Analyze data and trends to support territory performance.
- Assist in preparing product layouts, estimates, and proposals.
- Provide technical troubleshooting support for lighting products and fans.
- Work with the Territory Sales Manager to review account details and resolve discrepancies.
- Build relationships with decision makers such as distributors, architects, and project managers.
- Maintain and track leads via CRM to maximize sales opportunities.
- Participate in virtual sales presentations and tradeshows.
- 2 years of lighting industry experience, preferably in a remote-sales or call center role.
- Strong knowledge of innovative lighting products and customer service skills.
- Excellent communication, organizational, and project management skills.
- Ability to manage multiple tasks with sound judgment through completion in a fast-paced environment.
- Ability to calculate figures and amounts such as discounts and commissions.
- Proficiency in Microsoft Suite and CRM software; SAP and Zendesk experience a plus.
WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Please note, all responsibilities outlined in the above job description are subject to change as needed. All efforts will be made to ensure proper notice is given for changes in responsibilities.
Salary : $60,000 - $65,000
