What are the responsibilities and job description for the PC Support Tech II position at WAC?
TEAM UP WITH US!
The PC Support Tech II is responsible for providing support for all PC hardware and software help calls for all supported Warren companies. This position will work closely with IT management, IT PC support members, internal customers, and outside vendors to ensure that personal computers, devices and servers are running optimally. Assists in identifying issues with systems as well as performing general maintenance and upgrade tasks. Some travel (day and overnight), off-hours maintenance, and extended hours’ support are required.
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO:
- Provide extended support, training, and instruction to users in use of equipment, software, and manuals in order to solve problems.
- Provide problem determination and takes corrective action for PC hardware/software failures in a professional, timely manner.
- Create help tickets in ticket tracking software for all help requests.
- Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
- Load specified software packages such as operating systems, endpoint protection, CAT applications, office products, and other 3 party programs on computer.
- Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Recommends or performs actions to correct problems including assisting network, telecom, and server teams with on/offsite issues when required.
- Provides updates, status, and completion information to supervisor, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Supervisory Responsibilities: This position has no supervisory responsibilities.
WHAT YOU'LL NEED:
- Associate degree (A.A.) or equivalent from two-year college or technical school; or four (4) years related experience and/or training; or equivalent combination of education and experience.
- Expert knowledge of Windows 10 Pro and working knowledge of Windows Server 2016-2022.
- Expert productivity software knowledge of O365 suite of applications including Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, and Teams.
- Working knowledge of Active Directory, Windows Server OS, DHCP, DNS, VMware, IP Networking, SCCM and WSUS.
- Understanding of mobile device management software, Software-as-a-Service (SAAS) platforms, and cloud methodologies.
WHY WORK WITH US?
- We like to take care of business and have fun doing it!
- We offer health, dental, vision, life, and more as a comprehensive benefits package.
- Don’t you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
While performing the duties of this Job, the employee is occasionally exposed to high, precarious places and risk of electrical shock
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Required travel up to 25%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
