What are the responsibilities and job description for the Salesforce System Administrator position at WAC?
TEAM UP WITH US!
Warren Equipment Company is seeking a dynamic Salesforce System Administrator to play a key role in developing, supporting, and enhancing Warren’s Salesforce system. This position will be responsible for establishing best practices in support of low code / semi-custom code environment, participating in build testing, and will serve as the in-house Salesforce expert (alongside third-party implementers) while also maintaining day-to-day configuration, support, maintenance, training, and improvements of the platform.
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO :
- Serve as primary system administrator for Salesforce environment. Understand solution designs and implement programmatic changes and configuration in Salesforce Field Service, CRM, and Marketing.
- Collaborate with technical and operational users to understand their business needs and develop software solutions on the Salesforce platform that will improve / enhance the system.
- Prioritize and implement as appropriate while executing solutions via agile development methodologies.
- Configure Salesforce including but not limited to: Workflow, Process Builder, Flow, assignment rules, approval processes, user management, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Implement new Salesforce releases and provides relevant training and support including creation of technical specifications, designs, and testing documentation.
- Review the system on an appropriate cadence to evaluate outdated processes, fields, and design elements.
- Actively pursue additional technical knowledge of Salesforce functionalities and apply learnings to new business needs or existing processes.
- Define and enforce strategy for low code/best practice architecture across the Salesforce org.
WHAT YOU'LL NEED:
- Bachelor's degree in computer science related field or 2-4 years of relevant experience in Salesforce Administration.
- Preferred one or more Salesforce certifications (including but not limited to Salesforce Certified Field Service Lightning Consultant, Salesforce Certified Administrator, or Salesforce Certified Advanced Administrator) that demonstrate current knowledge as an administrator.
- Proficiency in a Salesforce ecosystem, data imports and exports, APIs, and Tableau reporting.
- Ability to provide Salesforce end-user support and work with non-technical staff and constituents on technical topics.
- Self-motivated, excellent problem solving, analytical, and reporting skills with meticulous attention to detail.
- Must have the flexibility to work non-traditional hours including occasional evenings and Sundays, as needed to address time-sensitive business needs.
- Experience with preparing materials including user guides, system workflows, application documentation, test scripts as needed, and/or conduct end-user training sessions.
- Proven track record of Work effectively with a team in the Service / Sales verticals as it relates to the Salesforce Platform.
- Preferred Experience with Salesforce Flow, Asset360, and work order management process understanding.
WHY WORK WITH US?
- We like to take care of business and have fun doing it!
- We offer health, dental, vision, life, and more as a comprehensive benefits package.
- Don’t you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and outside weather conditions.
The noise level in the work environment is usually quiet.
Required travel up to 10%.
This position is not considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
