Regional VP Operations

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Regional Vice President of Operations assists the Branch Presidents with day-to-day operations while serving as a performance-driven leader and mentor to the branches, as an operations liaison for the company and as an industry ambassador for Associa and its strategic interests/objectives.

Responsibilities Include

• Lead the Branch Presidents to develop and implement a variety of strategies to sustain and improve employee engagement and development, to strengthen customer service and client retention.
• Capitalize on growth opportunities - existing and new, to maximize profits while maintaining an acceptable level of quality.
• Continually improve the supply chain to positively impact variables such as cost, quality, and delivery time.
• Provide oversight and guidance and feedback to team, follow up on projects assigned.
• Remain up to date on the company's research and development efforts.
• Deliver timely updates to fellow executives on operations-related issues.
  
  

This Is Accomplished By

• Embodying Associa's Mission and Company Values
• Assessing, selecting, and developing "raise the bar" talent
• Defining and implementing strategic direction
• Driving and monitoring key business driver results via the branch Balanced Scorecards
• Developing new resources and revenue streams
• Motivating and empowering branch teams to achieve success, as measured via the Balanced Scorecard
• Develop, monitor, and administer financial program to maintain efficient, quality services
• Lead the alignment of people, systems, process, and culture in our integrated client delivery model
• Identifying organic and inorganic growth opportunities within the branch
• Weekly travel will be required for the role
• Other duties as assigned
  
  

Requirements

• Valid Community Association Manager License (LCAM) highly desirable
• Property Management Certification(s) such as CMCA, AMS, or PCAM preferred
• Preferably resides in the Raleigh/Charlotte, North Carolina area with the ability to visit/travel to branches located throughout North & South Carolina and potentially other neighboring states in the East region.
• 10 years of directly related or closely related experience
• 7 - 10 years of Management and/or Supervisory experience
• Knowledge of sales, operations, and/or underwriting management
• Knowledge of budget and monthly performance reporting and variance analysis
• Knowledge of applicable state statutes
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
• Knowledge of conflict resolution techniques at an expert level
• Project management at an expert level
• Self-motivated, proactive, detail oriented and a team player
• Professional customer service skills
• Time management and time critical prioritization skills
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.