Weekend Concierge (3pm-11pm)

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Dartmouth Group,https://www.thedartmouthgroup.com/,is hiring a Part time, Weekend Concierge for their community in the Boston, MA area.

ThePart time, Weekend Concierge is an onsite role, providing concierge services and clerical support. Team collaboration and customer service driven are essentials for success in this role.

Work hours: Saturday and Sunday, 3pm - 11pm

Daily Responsibilities

• Walk and inspect the community to ensure the community is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Monitor entry and access, parking, security cameras, lobby activity, and safety.
• Assist with other projects as assigned.
  
  

Requirements

• High school diploma or GED is required.
• 2 years of experience in community association, hospitality.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Ability to juggle multiple tasks and projects simultaneously.
• Excellent communication skills (written and spoken) with conflict resolution techniques.
• Motivated, proactive, and takes initiative.
  
  

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.