Senior System Engineer

Due to an upcoming retirement we are looking for an experienced Senior Systems Engineer to join our fantastic IT team.

Wacker Neuson, a leading manufacturer of light and compact equipment with over 50 affiliates, 140 sales and service stations, and more than 12,000 sales and service partners across the globe

Job Summary:

The primary role of the Senior Systems Engineer is to ensure a stable and reliable systems infrastructure that supports the business goals and objectives. This position is part of a team who manages the design and day-to-day support of IT operations system infrastructure including but not limited to servers (physical/virtual), clients, Active Directory, VOIP, disk management and disaster recovery/backups.

This position collaborates across the enterprise on a global and local level, working closely with functional Key users, technical resources, and the global infrastructure team to implement successful business solutions.

Essential Duties and Responsibilities:

Technology Functions:

• Performs assigned day-to-day system maintenance and user support tasks.
• Responds and provides support for day to day helpdesk incidents.
• Maintains assigned systems, prioritizes tasks and defines tasks for this position and others.
• Diagnoses, resolves and communicates advanced server and client problems.
• Assists in defining and executing ongoing administration and health maintenance plans, procedures and operations.
• Designs, installs, configures, administers, tunes, troubleshoots, stabilizes and optimizes servers and related components in or to achieve high availability and performance of the various business applications supported.
• Designs systems for a remote site.
• Provides advance level support for current call center system and collaborative infrastructure systems.

System Design & Solution Development:

• Develops detailed process flows, documentation and procedures by collaborating with IT operations & other department’s personnel.
• Cost effectively develops and implements a comprehensive system designs that meets business requirements by utilizing technology in the most simplistic method possible.

Project Management:

• Teamwork and collaboration expertise with significant experience in taking a leadership role in teams and project activities; demonstrates coordination and team leadership skills; manages cross-functional project teams.
• Supports the deployment of production systems and provides post-production support.
• Develops and communicates project plans including accurate time, cost estimates, risk analysis, and production support activities; informs team members and stakeholders of project or development status.
• Plans and coordinates system upgrade activities.
• Manages cross-functional project teams.
• Identifies significant process improvement opportunities and may lead implementation.

System Design & Architecture:

• Develops detailed process flows, documentation and procedures by collaborating with IT operations & other department’s personnel.
• Cost effectively develops and implements a comprehensive system designs that meets business requirements by utilizing technology in the most simplistic method possible.

Safety:

• Performs all job functions in a safe manner and maintains safety awareness.

Reports known accidents, injuries and unsafe practices and/or conditions to manager.

Qualifications:

1. A Bachelor’s Degree or work equivalent experience is required.
2. Relevant technical certifications, such as Microsoft MCSE Certification, is preferred.
3. A minimum of 10 years’ experience IT systems administration required.
4. Proven experience with SAP/Sinch Call Center technology is preferred.
5. Proven working knowledge of the following is required: Windows Server Platform, Microsoft Hyper-V, Collaboration platforms (Microsoft Teams, Microsoft Exchange, Skype for Business, Microsoft 365), Veeam Backup solutions and Active Directory management.
6. Working knowledge in the following is preferred: Microsoft SCCM/SCSM, Industry Backup practices, disk management methodology/best practices, networking, and client management. High degree of emotional intelligence competencies.
7. Project coordination and change management experience required.
8. Experience with Jira and Confluence
9. Proficient computer skills including Microsoft Office Suite.
10. Exceptional verbal and non-verbal communication, presentation, listening, negotiation, problem-solving, decision making, and assertiveness skills; attention to detail and ability to build collaboration across the enterprise.
11. Passport required, must be able to travel globally (approximately 10%).