IT Epic Billing & Claims Analyst

Description

PRIMARY DUTIES:

•              Collaborate with the IT and Informatics staff and others to deliver high quality integrated medical care

•              Configure Epic functionality to improve user efficiency/usability and patient safety

•              Work as a team to evaluate, test, and implement Epic updates and upgrades 

•              User and provider record management

•              Support IT systems and support staff during new and expansion of services at WFM sites

•              Provide initial guidance and support to trainers and end-users during updates

•              Document build to facilitate cross-coverage and collaboration

•              Break-Fix documentation in a ticket-based workorder system.

OTHER DUTIES:

•              Solve day to day issues that arise within the system.

•              Assist with other tasks as needed

•              Occasionally acting as back up support for non-primary Epic applications

•              Occasional after hours work & support.

Qualifications

REPORTS TO: IT Director - Epic Applications

EDUCATION & EXPERIENCE:  Associate degree in IT, Engineering, Math, MIS or related field or equivalent experience.  Bachelor’s degree preferred.  Previous experience in clinical, clerical, or billing roles within healthcare settings is highly valued. 

SKILLS:  Demonstrate creative, collaborative problem-solving abilities, coupled with strong analytical skills. Proficient with EPIC: Professional Billing & Claims (will be trained), Microsoft Office Suite and experience with medical billing/coding, medical appointment scheduling, patient registration, or nursing preferred. Exceptional customer service skills for effective interaction with team members and end users. Frequent engagement with end-users is anticipated.

PHYSICAL AND MENTAL REQUIREMENTS:

• possess a valid Texas driver’s license and appropriate liability insurance
• visual and auditory accuracy
• shift length - 8 hours
• indoor setting
• continuous use of computer and calculator
• long periods of sitting
• frequent use of telephone
• continuous repetitive grasping and manipulation of both hands
• continuous conversational communication
• occasional lifting and carrying of up to 25 lbs.
• occasional walking, standing, squatting, bending, kneeling, reaching, and twisting and climbing
• infrequent use of personal car
• occasionally working in confined areas
• understand/carry out simple/detailed, oral/written instructions
• read and interpret detailed specifications
• mental competency
• be a non-tobacco/e-cigarette user