What are the responsibilities and job description for the Service Writer/Parts position at Wade's Truck & Trailer Repair?
Job Overview
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while effectively communicating their vehicle maintenance needs. This role requires a strong understanding of Heavy duty commercial services and the ability to manage service requests efficiently. The Service Writer will work closely with both customers and technicians to ensure that all services are performed accurately and timely.
In addition you will be responsible to assist with parts such as looking up parts for technicians, pulling parts for jobs, and helping walk in customers with parts search.
Responsibilities
- Greet customers and assess their vehicle maintenance needs.
- Document customer concerns and relay information to service technicians.
- Prepare detailed service estimates and invoices for customers.
- Schedule appointments for vehicle services, including oil changes, brake repairs, tire services, and more.
- Maintain accurate records of customer interactions and service history.
- Follow up with customers regarding completed services and any additional recommendations.
- Ensure a high level of customer satisfaction through effective communication and problem-solving skills.
- Stay informed about new automotive technologies, services, and products.
- Order parts for techncians jobs
- Pull parts list for estimates
Experience
- Proven experience in a similar role within the diesel industry is preferred.
- Strong knowledge of vehicle maintenance practices, including but not limited to:
- Must have basic understanding of heavy duty parts such as brake chambers, brakes and basic def system
- Excellent communication skills with a focus on customer service.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
We offer benefits such as
Health insurance
Vacation at 1 year
Uniform Allowance
Job Type: Full-time
Pay: $18.00 - $27.00 per hour
Expected hours: 39 – 46 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Monroeville, OH 44847 (Required)
Ability to Relocate:
- Monroeville, OH 44847: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $27