Customer Service Engineering Technician Trainee / I / II

Position: Customer Service Engineering Technician Trainee / I / I
Department: Electric Distribution
Reports to: Electric Department Superintendent
Status: Full-time (80 hours), Classified, Non-Exempt
Pay Rate: Per IBEW Contract
Trainee - $24.41
Technician I - $30.77
Technician II - $38.20
(Classification based on skills and experience as determined by the City)
Normal Working Hours: Monday – Friday, 7:00 A.M. to 3:30 P.M. Subject to emergency call outs and overtime due to storms/emergencies

For Customer Service Engineering Technician Trainee:

Job Summary: Under the direction of the Assistant Electric Superintendent or Electric Superintendent, is responsible for learning to assist the Customer Service Engineering Technicians and office staff in hardware and software applications, automated mapping facilities management, database design, maintenance, inventory, and records. Performs related duties as required.

Essential Duties and Responsibilities:

The essential duties and responsibilities of the position include, but are not limited to the following:

• Learns to help others in the workflow of the data processing stream
• Learns the work flow with developers, contractors and customers on New Business Jobs to initiate and design electrical work orders and blueprints.
• Learns to work with City of Wadsworth Engineering Department, outside engineering firms learning design and interpretation for developments, upgrades and relocations
• Learns to help Customer Service Engineering Tech I and II by learning computer aid drafting to help facilitate electrical new business and rebuilds work orders, blueprints, and mapping.
• Learns to assist in operation of the SCADA system
• Learns to do design engineering for drafting and mapping the Communications Department (CityLink) infrastructure, new business and rebuilds work orders and blueprints.
• Learns software applications (i.e.; Microsoft Office, computer aided drafting, ESRI, database design, barcoding and future applications)
• Learns the operation procedures of an electrical utility
• Learns O.U.P.S., outage, and personal protective databases in appropriated digital format
• Learns the processes involved in construction inspections.
• Adheres to all safety rules and procedures.
• Employee is accountable for performing other miscellaneous duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

• Basic hardware and software
• Basic mathematics
• Database design
• Bar coding
• Electrical Inventory
• Basic GIS applications
• Ability to learn, understand and produce engineering drawings
• Maintain accurate records
• Ability to learn and recognize hazards associated with electrical safety
• Ability to gather and interpret data regarding engineering
• Ability to understand and carry out oral and written instructions
• Skill in the operation of a personal computer to access, input and retrieve information

Minimum Qualifications for Employment:

• Possession of a High School Diploma or equivalent.
• Possession and maintenance of a valid State of Ohio motor vehicle operator’s license and the maintenance of an acceptable driving record and insurability with the City’s general liability policy as deemed by the City.

Preferred Qualifications for Employment:

• A high school education supplemented by vocational, technical, or college training and prior experience working with engineering principles or any equivalent combination of training and experience.
• Prior work experience in electrical or related field.

For Customer Service Engineering Technician I:

Job Summary: Under the direction of the Assistant Electric Superintendent is responsible for assisting the Customer Service Engineering SCADA Technician and office staff in hardware and software applications, automated mapping facilities management, data base design, maintenance and inventory and records. Performs related duties as required.

Essential Duties and Responsibilities:

The essential duties and responsibilities of the position include, but are not limited to the following:

• Assist others in the workflow of the data processing stream
• Assist the work flow with developers, contractors and customers on New Business Jobs to initiate and design electrical work orders.
• Assist the work with City of Wadsworth Engineering Department, outside engineering firms learning design and interpretation for developments, upgrades and relocations
• Performs computer aid drafting facilitating electrical work orders.
• Assist SCADA Technician by learning switching order procedures and programming and operation
• Performs design engineering for drafting and mapping of the Communications department (CityLink) infrastructure, new business, and rebuild work orders and blueprints.
• Performs software applications i.e.: Microsoft Office and Google-based software, CAD programs, ERSI, other database-related programs, barcoding, and future applications.
• Assist operational procedures of an electrical utility
• Assists O.U.P.S., outage, personal protective databases in appropriated digital format
• Assists the processes involved in construction inspections.
• Adheres to all safety rules and procedures.
• Employee is accountable for performing other miscellaneous duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

• Intermediate to advanced hardware and software
• Intermediate to advanced CAD design software
• Intermediate mathematics
• Intermediate to advanced database design
• Intermediate to advanced bar coding
• Intermediate to advanced electrical inventory
• Basic SCADA functions
• Intermediate electric utility distribution and transmission systems
• Intermediate GIS operations
• Intermediate understanding of procedures engineering drawings
• Intermediate recognition of hazards associated with electrical safety
• Intermediate to advanced ability to gather and interpret data regarding engineering
• Ability to understand and carry out oral and written instructions
• Skilled in the operation of a personal computer to access, input and retrieve information

Minimum Qualifications for Employment:

• A high school education supplemented by vocational, technical, or college training and prior experience working with engineering principles or any equivalent combination of training and experience.
• Two (2) years of applicable engineering and operations training as a Customer Service Engineering Technician Trainee or equivalent experience as determined by the City.
• Possession and maintenance of a valid State of Ohio motor vehicle operator’s license and the maintenance of an acceptable driving record and insurability with the City’s general liability policy as deemed by the City.

Preferred Qualifications for Employment:

• Two (2) years prior experience working with engineering principles or any equivalent combination of training and experience with a public or private power company.

For Customer Service Engineering Technician II:

Job Summary: Under the direction of the Assistant Electric Superintendent is responsible for designing electrical work orders for the electrical overhead and underground transmission, distribution, street lighting systems. Provides skilled assistance for Engineering Technicians, Operation/Setup Technicians SCADA Technician and office staff in hardware and software applications. Performs automated mapping facilities management, data base design, maintenance and inventory and records. Performs related duties as required.

Essential Duties and Responsibilities:

The essential duties and responsibilities of the position include, but are not limited to the following:

• Provide assistance and design for others in the workflow of the data processing stream
• Assists the work flow with developers, contractors and customers on new business jobs to initiate and design electrical work orders and easements
• Works with the work with City of Wadsworth Engineering Department, outside engineering firms learning design and interpretation for developments, upgrades and relocations
• Performs computer aid drafting facilitating electrical work orders.
• Assists SCADA Technician by learning switching order procedures and programming and operation
• Performs design engineering for drafting and mapping of the Communications Department (CityLink) infrastructure, new business and rebuild work orders and blueprints
• Performs software applications, i.e.: Microsoft Office and Google based software, CAD programs, ESRI, other database related programs, barcoding and future applications
• Performs operational procedures of an electrical utility
• Designs O.U.P.S., outage, personal protective databases in appropriated digital format
• Assists the processes involved in construction inspections.
• Adheres to all safety rules and procedures.
• Employee is accountable for performing other miscellaneous duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

• Advanced knowledge of hardware and software
• Advanced CAD design software
• Intermediate mathematics
• Advanced database design
• Advanced bar coding
• Advanced electrical inventory
• Advanced SCADA functions
• Advanced Electric utility distribution & transmission systems
• Advanced GIS operations
• Advanced understanding of procedures engineering drawings
• Design and maintain accurate records
• Advanced recognition of hazards associated with electrical safety
• Advanced Ability to gather and interpret data regarding engineering
• Ability to understand and carry out oral and written instructions
• Skilled in the operation of a personal computer to access, input and retrieve information

Minimum Qualifications for Employment

• A high school education supplemented by vocational, technical, or college training and prior experience working with engineering principles, or any equivalent combination of training and experience
• Four (4) years of applicable engineering and operations training as a Customer Service Engineering Technician or the equivalent experience as determined by the City.
• Possession and maintenance of a valid State of Ohio motor vehicle operator’s license and the maintenance of an acceptable driving record and insurability with the City’s general liability policy as deemed by the City.

Preferred Qualifications for Employment:

• Four (4) years prior experience working with engineering principles or any equivalent combination of training and experience with a public or private power company.

Special Information:

Employment is contingent upon the successful completion of a criminal background check, employment reference checks, a physical examination and a pre-employment drug screen. The final applicant will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test will not be appointed to the position.

Application Process:

Interested candidates should submit a detailed resume reflecting the nature of the work performed in both current and prior employment. Emphasis should be given to work experience, training and/or duties performed that are relevant to this position. Resumes may be dropped off in person at the Human Resources office or submitted in the following manner:

E-Mail: Tara McCulloch, Human Resources Director at jobs@wadsworthcity.org

POSTING DATE: April 22, 2025

POSTING DEADLINE: May 9, 2025*

• Resumes must be received in Human Resources by 4:00 P.M. on the deadline date, regardless of the method of submission. Late submissions will not be considered.

Job Details