What are the responsibilities and job description for the Operations & Customer Success Lead position at Waev?
About Waev: Waev is Charlotte's fastest growing digital media network, with advertising screens in over 50 bars and restaurants across town.
Waev is backed by leading VCs, founders of unicorn ($1B ) startups, and Fortune 500 CEOs ($2.1M raised to date). Our extended team (founders, employees, advisors, investors) comprises leading minds in hospitality, beverages, technology, and digital advertising.
As we continue expanding RAPIDLY in the Charlotte market and beyond, Waev is seeking an ambitious Operations Lead to spearhead expansion and network health.
Operations & Customer Success Lead: You are seeking a position that provides high autonomy, a wide variety of different tasks/projects/challenges, and expanding responsibilities as your role and the company both grow. You are a rising star, could even be recently out of school, and are ready to tackle a challenging and rewarding opportunity. You are equal parts strategic/organized and entrepreneurial/fast paced. You are action-oriented, which makes you comfortable with hard deadlines, chaos, and ambiguity. You are the kind of person who, when provided a direction/vision, can then develop strategy, organize activities, and execute.
As Operations & Customer Success Lead, you are responsible for a wide array of activities, all centered around the deployment, maintenance, and support of a network of proprietary digital advertising screens within bars and restaurants. As the primary operations team member, you are responsible for helping build and execute our strategy for supporting thousands of venues nationwide. You report directly to Waev’s CEO.
Responsibilities:
- Organizing, executing, and overseeing digital screen installations
- Ensuring venue staff are trained on and excited about Waev
- Ensuring venue ownership is engaged and maximizing their value from Waev
- Maintaining >95% uptime for deployed digital screens, building systems to ensure maintenance issues are addressed within 24 hours
- Continuously assess what works and what’s broken — and actively find solutions and implement changes to our procedures to raise our bar of execution
Attributes:
- Phenomenal organization, attention to detail, and problem-solving skills
- Superb project management skills
- Growth mindset; excited to join a rocket ship on the ground floor
- Ability to thrive in a dynamic and fast-paced environment
- Action-oriented, assertive, self-starter, takes initiative
- Undaunted by difficult problems, comfortable with long hours, and poised under pressure — optimistic all the while
- Articulate and confident; able to engage in a helpful way with local venue teams
- Tech savvy; understands the core technical components of Waev’s offering
- Great teammate and team player
Benefits and Perks:
- Very early team member
- Equity package
- High autonomy and flexibility
- Flexible office policy
- Medical, dental, and vision benefits
