Pet Hotel - Front Desk Associate

Do you enjoy spending time with dogs and cats as much as humans (if not more)? Wag Hotels is the place to be if you are a pet lover looking for an entry-level position to help further your career in the animal industry! Here you will get to care for all the animals in our facility: the cuddly mastiffs, the spunky chihuahuas, playful kittens, and every pet in between.

Everyone who works with us gets to enjoy the pleasure of bringing in their pets to play for free while they’re working - no more guilty looks when you leave for the day. Let your furry friend take advantage of our state-of-the-art facility, play in all-day play plus, make new friends, and have your baby going home tired, happy, and feeling loved. If you love spoiling your pets, you'll love taking advantage of our employee discount on toys, treats, leashes, and so much more!

Our mission is to provide the highest level of fun, safety, and comfort to our four-legged guests, as well as world-class service and convenience to their pet parents! If you feel you would be a great addition to our growing team, then apply with us today.

Whether you are checking in guests at the front desk, supervising playtime, or booking reservations in our corporate office, you’ll feel rewarded knowing that you're making Wag Hotels the #1 destination for pet parents looking for a home-away-from-home for their beloved furry family members.

Wag Hotels is the ultimate boarding and daycare resort for dogs and cats — a one-stop-shop for boarding, daycare, grooming, training, and all your other pet spoiling needs. Our state-of-the-art facilities use a science-based approach in all Eco-friendly cleaning and sanitizing protocols, and our professionally trained staff provides a fun and safe environment for all our four-legged guests 24 hours a day, 7 days a week! Our mission is to provide the highest level of fun, safety, and comfort to our canine and feline guests, as well as world-class service and convenience to our pet parents!

We are seeking hard-working, self-motivated, and passionate dog lovers to join our professional team!! As a Client Services Team Member, you will be responsible for providing the highest quality of customer service, maintaining open lines of communication between departments and clients, and maintaining medical and behavioral records of all guests using our online database. In addition, you would be managing guest check-ins/check-outs, processing online reservations, and responding to all client inquiries via email, over the phone, or face to face.

This is an entry-level position with an opportunity for growth! It requires excellent written and verbal communication skills, organization, and the ability to multitask in a fast-paced environment. Our Client Services Team members are the face of our Company as they maintain positive, professional relationships with all our clients. We are looking for personable individuals that are passionate about animals and have an aptitude for customer service.

Pay: $17.30 - $20.30 depending on experience.

Required Qualifications:

- Must be at least 18 years of age!

-High School Diploma or equivalent

- Must be able to work holidays and weekends (Please do not apply if you are unable to work on holidays).

- Computer literacy (Word, Excel, Gmail, etc), ability to type 30 wpm

- Ability to lift 50 lbs

- Comfortable handling dogs and cats of all sizes, breeds, and personality types

- Excellent written and verbal communication in English

Part-time Employee Benefits Include:

- Free daycare for your dog after your first 30 days

- Dental

- Vision

- Benefits

- Two weeks of free boarding for your dog or cat (during non-peak periods)

- 30% discount on all retail

- 20% off services (grooming, bathing, add-on activities)

- 401k plan after 1 year of service

- Paid time off

- Paid sick leave

Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Part-time

Pay: $16.70 - $17.70 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Referral program
• Retirement plan

Shift:

• 8 hour shift
• Day shift
• Night shift

Work Days:

• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are there any reasons why you cannot be around dogs for prolonged periods?

Education:

• High school or equivalent (Preferred)

Experience:

• front desk/customer service: 1 year (Preferred)
• professional animal care: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $17 - $18