Lead Retail Associate

Why Join the Pack

In this role you will help build an enjoyable, inviting and successful retail environment as a Retail Lead at Wag N' Wash! We are looking for hard-working, pet-loving, customer service-oriented individuals with retail experience to join our team.

What You'll Do

You will be responsible for learning and selling our products and services, supporting management in ensuring employees are on task, and ensuring all duties in various areas of the store have been carried out. You’ll also be working with our furry customers and their humans, so customer-service and sales skills are a must! Providing exceptional, neighborly service at every opportunity during your work day, you will:

• Demonstrate product knowledge (which you will be trained on)
• Help identify neighbor needs, present and answer questions about our products and services, and recommend solutions
• Ensure all closing duties are executed by yourself and staff
• Place special orders, fill online orders, and notify customers when they are received
• Work with other team members in stocking product, cleaning tubs, and cleaning store
• Reconcile cash drawers and execute end of day reports
• Maintain a positive attitude and a desire to promptly resolve potential customer issues or complaints
• Ensure that customers leave our store satisfied and contribute to the store’s profitability
• Complete all assignments as directed by leadership
• Set an example for the other team members in delivering fantastic neighborly service
• Communicate opportunities to improve community engagement or store performance to management
• Adhere to operational policies and procedures (cleanliness, animal safety and security) that ensure exceptional service is provided to our neighbors
• Learn and perform back office procedures – like making signs, updating price changes, quick counts, creating sales labels, checking email and voicemail, and creating documents
• Understanding and applying the company values at all times and ensuring that all team members learn and apply them as well

What You Need to Get the Job Done

• High school diploma or educational equivalent
• Previous retail experience required
• Proficiency in Microsoft Office
• Strong sales and customer service skills are a must
• Ability to climb ladders, bend, kneel, stand for long periods and lift up to 50 pounds
• Ability to work flexible schedules, work weekends and evenings, have reliable transportation, and be 18 years or older

What Will Make Us REALLY Love You

• Experience trimming dog nails in a professional setting
• Previous retail lead/supervisor experience
• Pet industry experience
• Exemplary comprehension and communication skills, with the ability to collaborate with pet parents on their concerns, wants, and needs
• Self-starter with the ability to work independently, as well as the ability to collaborate with other team members when necessary
• Strong motivation and desire for personal success, continually learning about Wag N' Wash as a brand, as well as our products
• Passion and love for pets and a commitment to the well-being of companion animals

WHAT YOU'LL LOVE ABOUT US

Working at Wag N' Wash Natural Pet Food & Grooming is a rewarding experience that lets you contribute to and foster that special human/companion bond that so many of our customers desire. You’ll be joining a team of passionate pet-lovers who all believe in having a safe and fun environment where pet parents can wash 'em, feed 'em, spoil 'em and love 'em!

Benefits include:

• Health benefits
• Employee discount
• Employee Feeder Program (free bag of dog food per month)

Our mission is to enhance the relationship and bond between companion pets and their guardians through products, services and education supporting a healthy lifestyle for pets.

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Job Types: Full-time, Part-time

Pay: $16.50 - $18.50 per hour

Benefits:

• 401(k)
• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Are you 18 years old or over and have a high school diploma or equivalent?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Retail: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Highlands Ranch, CO 80129 (Preferred)

Work Location: In person

Salary : $17 - $19