Dog Daycare Reservation Specialist

Are you passionate about creating exceptional experiences for humans and their beloved furry companions?

Do you thrive in a dynamic environment where every day brings new opportunities to develop and strengthen client relationships?

If so, we have an exciting opportunity for you to join our team as a Reservation Specialist at Waggles Pet Resort!

About Us: 

• Waggles Pet Resort is a state-of-the-art pet resort in Wheeling, Illinois. We seek to enhance the lives of pets and families by offering high-quality dog daycare, lodging, and spa services in a fun, professional atmosphere.
• We seek initiative-taking professionals to join our team and help us redefine the standard for pet care in the Chicagoland area.

Reservation Specialist Overview: 

• Our client relations team serves as the primary interface between our company and our valued clients, shaping the Waggles experience from start to finish.
• As a reservation specialist, you will have administrative and sales-based tasks. 
• We aim to cultivate a client experience founded on trust, clear communication, and genuine satisfaction. We seek an experienced reservation specialist to enhance our front-of-house team and provide dynamic customer care to every Waggles client.
• While this role is customer-facing, you will probably interact with dogs often. Be prepared for excited dogs to bark, jump and wag their tails! 
• We are looking for individuals who excel in communicating effectively—proficiency in handling diverse client interactions, whether face-to-face, over the phone, or written, is essential.
• Candidates should demonstrate the ability to navigate various customer personalities gracefully while effectively managing and resolving different situations.
• Our ideal candidate would be able to learn and understand multiple business areas and communicate this knowledge clearly and enthusiastically to our customers.

Responsibilities and duties:

• Manage client inquiries via phone, email, and in-person communication, providing accurate and timely information about services and pet care.
• Effectively utilize and accurately record client information and details in multiple databases.
• Maintain a comprehensive understanding of all aspects of the business to communicate its different ​​​components to clients effectively.
• Collaborate daily with the resort team to understand the dog’s day and relay that information to clients.
• Proactively suggest additional services to clients that complement the well-being of their dogs.
• Respond promptly and courteously to client inquiries and resolve issues efficiently.
• Uphold the Waggles brand image and values, delivering exceptional customer service and fostering positive client relationships.
• Performs other duties as assigned.

Qualifications:

• Proficiency in conveying information clearly and effectively through verbal and written channels.
• Demonstrated ability to listen and actively comprehend client needs and concerns.
• Ability to foster positive relationships and collaborate effectively within a team environment.
• Demonstrates empathy and understanding in interactions with clients and colleagues.
• Prioritizes client satisfaction and demonstrates a commitment to delivering exceptional service.
• Highly motivated and proactive in taking ownership of tasks and responsibilities.
• Exhibits initiative and follows through on tasks with attention to detail and accuracy.
• Rapidly adapts to new technology and tools to enhance productivity and efficiency.
• Comfortable learning and utilizing various software and systems to support client interactions.
• Capable of making independent decisions confidently when necessary.
• Willingness to seek supervisory guidance or input when facing complex situations or uncertainties.

Schedule / Location: 

• Business hours with clients visiting the resort are Monday to Friday, 7am to 7pm, and Saturday-Sunday, 9am to 5pm.
• Candidates with some weekend availability will be strongly considered. We prefer some level of weekend availability. 
• The role is designed to be full-time.
• 419 Harvester Court in Wheeling, Illinois 60090

Compensation:

$16 - $19 / hour
$2500 - $3000 / monthly

• Quarterly Performance Reviews
• Paid Training and Continuing Education
• Professional growth opportunities are available for motivated and dedicated staff.
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid-Time Off
• End-of-year bonus (up to $300, based on hours worked)
• Onsite Meals/Snacks
• Referral bonuses for new clients and staff

Salary : $16 - $19