What are the responsibilities and job description for the Plumbing Service Manager position at Wagner Mechanical?
PLUMBING SERVICE MANAGER - Albuquerque, NM
Wagner Mechanical is a trusted name in residential HVAC and plumbing services, proudly serving the Albuquerque and Santa Fe communities for over 90 years. As a leader in home services, we are seeking a Plumbing Service Manager to drive success, develop our growing team, and ensure top-tier service for our customers.
Are you a motivated leader passionate about team development, customer satisfaction, and operational excellence? This is your opportunity to lead a high-performing plumbing team, increase efficiency, and enhance the customer experience at one of Albuquerques most established and well-respected home services companies. Join Wagner Mechanical and help shape the future of plumbing services in New Mexico!
Why Join Wagner Mechanical?
- Competitive Compensation: Above market base salary lucrative bonus opportunities.
- Comprehensive Benefits: Medical, dental, vision, 401(k) matching, paid time off, paid holidays, company paid life-insurance and more.
- Exciting Perks: Company-provided laptop and cell phone, Employee Discount Program and access to an Employee Assistance Program (EAP).
- Growth-Oriented Environment: Be part of a Nexstar-certified company that values quality plumbing work, top-tier customer service, and employee development.
What Youll Do:
As a Service Manager, you will oversee a team of plumbing technicians, ensuring they deliver outstanding service to our extensive customer base. Your responsibilities will include:
- Revenue Growth: Driving team performance to meet daily, weekly, and monthly sales goals.
- Team Leadership: Hiring, training, and coaching technicians to maximize performance and customer satisfaction.
- Daily Operations: Managing schedules, inspecting vehicles and uniforms, and resolving employee or customer concerns promptly.
- Customer Service Excellence: Responding to customer complaints professionally to build strong, lasting relationships.
- Process Optimization: Evaluating and enhancing service methods to increase efficiency and productivity.
Essential Job Functions:
- Direct and monitor service tasks, ensuring objectives and sales goals are met.
- Manage administrative tasks like invoicing, new orders, and inventory tracking.
- Audit technician work and customer service to maintain the highest standards.
- Resolve recurring issues and develop solutions to improve operations.
- Train new employees in company procedures and safety standards.
- Stay updated on industry regulations, tools, and techniques to ensure compliance and innovation.
Qualifications:
- Leadership Skills: Ability to motivate and drive a team to achieve revenue, efficiency, and customer service goals.
- Problem-Solving: Strong ability to analyze complex situations and develop effective solutions.
- Tech-Savvy: Familiarity with Service Titan and Nexstar preferred, and proficiency in Microsoft Office.
Experience/Education:
- Required: 3-5 years of direct management experience in Plumbing or a related residential service industry.
- High school diploma required; college degree preferred.
- Previous Plumbing experience is required.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
