National Accounts Service Coordinator

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness Accidental Insurance, ID WatchDog and discounted employee phone plans.

The CSA National Accounts Coordinator is responsible for quoting, scheduling maintenance and corrective repairs, and project management of generator, transfer switches, and engine systems for national accounts at sites located throughout North America in a manner that reflects the company’s vision of working as “One Professional Team.” To include additional sales for preventive maintenance, repairs, and projects.

Pay Rate:  $56,483.95 - $72,925.75 Annually 
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Reports all deficiencies and training needs to CSA National Accounts Manager
• Maintains accurate contact records for vendors in the shared-department database
• Ensures accurate reporting to primary customer
• Secures and develops accurate quotes for all services not covered by contract pricing
• Receives and processes invoices for services and ensures billing to clients in timely and accurate manner
• Collaborates with external and internal vendors to get services completed
• Locates and identifies vendors
• Sets up business accounts and maintains status with vendors
• Implements department and customer procedures
• Assists Manager in quotation of potential new accounts
• Participates in on-call emergency response duty
• Communicates with internal departments to ensure that accounts are set up, invoices are entered, and parts are available and or ordered
• Advances and preserves vendor relationships
• Participates in customer-status update meetings
• Accustom to and or comfortable with change
• Flexibility
• Responsible for additional sales in corrective work and adding additional units to the contract
• Understands and carries out contract obligations with primary customer
• Provides scheduling of maintenance, quoting, and scheduling of corrective repairs of generator, engine systems, and transfer switches for national accounts
• Basic comprehension of MOPS/ SCOPES and or developing them
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 3 years in an administrative position
• 5 years customer service experience
• 3 years sales experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Self-starter
• Technical background relating to industry
• Ability to work with minimal supervision
• Strong electrical systems knowledge preferred
• Familiar with and understands CAT and other brands nomenclature
• Logistical knowledge of CAT and other dealer networks
• Effective understanding of transfer switches, generators, and engine systems
• Basic knowledge of Microsoft Word, Outlook, and Access
• Basic knowledge of ET/SIS/SIS Web/STW
• Intermediate knowledge of Microsoft Excel

Work Environment:

• Noise: Quiet
• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Salary : $56,484 - $72,926