E911 Dispatcher

911 Dispatcher Job Description

Summary :

The 911 Dispatcher plays a vital role in public safety by receiving and dispatching emergency and non-emergency calls. They coordinate information flow between departments, prioritize calls, dispatch appropriate units, and monitor field response progress to ensure efficient and effective emergency operations.

Duties and Responsibilities :

Job assignments may vary based on department needs and will be communicated by the supervisor.)

• Monitor emergency and general support radio frequencies.
• Receive and assess emergency and non-emergency calls, including 911, from the public, law enforcement, fire, and EMS agencies via telephone, radio, and computer-aided dispatch (CAD) systems.
• Determine call priorities and dispatch appropriate units and agencies.
• Maintain communication with field units, monitoring status and location for response coordination.
• Transmit messages via radio, telephone, fax, and other communication equipment.
• Retrieve and relay information using various computer systems, databases, and mapping applications.
• Maintain accurate records of all public safety communications activities.
• Ensure confidentiality and security of all information handled.
• Train new dispatchers, including completing progress reports and evaluations.
• Perform limited supervisory duties as assigned.

Knowledge and Skills

Knowledge of :

Skills in :

Licenses and Certifications :

All dispatchers must obtain and maintain access certifications for criminal history databases and associated communications systems as required by the Sheriff's Department, state, and federal agencies. Failure to maintain these certifications may result in termination.

Salary : $18 - $21