Dog Rescue Adoptions Counselor

ABOUT US

Wags & Walks is a 501c3 nonprofit dog rescue in Los Angeles & Nashville. We are a community of dog lovers working to promote shelter dogs as the best dogs in the world through advocacy of our unique family-friendly foster and adoption programs.

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SUMMARY

An Adoptions counselor is responsible for summarizing applications for adoption, contacting and screening applicants both via phone, email, and in-person, conducting & organizing meet and greets and adoptions, and following up with adopters. This job requires a friendly, enthusiastic, and highly organized person who is an excellent communicator and a skilled collaborator. The ideal person for this position is a passionate, outgoing, and intuitive team player.
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DUTIES & RESPONSIBILITIES
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• Adoption Counseling

• Summarize applications for adoption, contact, and screen applicants.

• Stay up to date and informed about all the dogs regularly in our care, so you can best

• provide updates to our team and prospective adopters.

• Educate adopters about the process and commitment of adopting a dog and then match them with the right dog that is best for each unique applicant, and our organization.

• Follow all the points listed in our Counseling Talking Points Training

• Help with donor development by communicating with the development team about adopters as

• they are some of our best contributors.

• Maintain applicant correspondence via text and email; label and sort messages accordingly and

• keep replies within a 24-48 hour window.

• Organize and/or attend meet and greets, and adoptions; handle dogs of all sizes at meet & greets safely, when needed.

• Communicate clearly and efficiently across teams via slack, Monday, and google spreadsheets; upkeep information re: pending/ upcoming appointments and dog availability in a consistent and timely manner.

• Attend Adoption Events when requested by supervisors.

• Attend staff meetings and trainings when requested by supervisors

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QUALITIES

• Must be a dog lover, passionate about animal welfare, and possess knowledge of basic dog behavior and needs.

• Must have excellent customer service skills, proven attention to detail, good organizational

• and time management skills.

• Must be a creative problem solver, a critical thinker, and highly motivated to learn and grow both as a professional colleague and a dog handler.

• Must be a team player and have a positive attitude. Personable, professional, upbeat and energetic.

• Must have the ability to communicate skillfully and effectively with a diverse community in a professional, pleasant, respectful manner and use good judgment.

• Work independently while understanding the necessity for communicating and coordinating work efforts with employees, volunteers, the public, and anyone in the community

• Ability to work efficiently and complete projects within deadline with limited supervision

• Exhibit good judgment and be able to prioritize

• Should be able to receive constructive feedback and be flexible

• Show an initiative for continual process improvement and proactive problem-solving skills

• Possess the ability to represent the values of WW by working in a culturally diverse environment and community in a way that fosters understanding and compassion

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QUALIFICATIONS

• Must be able to sit at a desk in front of a computer for several hours; must routinely operate a computer and other office machinery.

• Must be able to lift up to 50 lbs to help move kennel crates, dog food, and other supplies.

• Must have proficiency with computers including word, excel, slack and google docs. Ability to learn new technology quickly.

• Must have a current and valid Tennessee Driver's License.

• Must be able to work a flexible schedule that includes evenings and both weekend days.

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Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $18