What are the responsibilities and job description for the Technical Services Technician - Automotive position at WAI?
Job Description
Job Description
We're on the hunt for a Technical Services Technician, an essential player in our commitment to quality. You'll serve as the foundation of our quality assurance efforts, dedicated to upholding our products' excellence.
Position Summary :
The individual in the role is responsible for ensuring that products meet the required quality standards through rigorous quality control measures including inspections, troubleshooting, and repairs. Technical Services Technician plays a crucial role in maintaining product integrity and exceeding customer expectations.
Responsibilities :
- Utilizes mechanical tools in the Quality department while performing work tasks.
- Effectively utilizes the Quality Response System, Baan NC Maintenance, Item Purchase, Stock Point, and Inventory Transactions Sessions.
- Supports the proper rework of items from the non-conforming warehouse, ensuring timely completion.
- Identifies and follows up on non-conformances in materials, processes, and workmanship to prevent operational and field issues for customers.
- Operates material handling equipment such as label machines, weigh scales, forklift / cherry picker, and pallet jacks.
- Utilizes measuring tools, such as calipers and multi-meters, and specialized testing equipment.
- Performs disassembly and diagnostics of WAI products for evaluation, comparison to original samples, and warranty return assessments.
- Participate in a collaborative work environment utilizing effective communication and willingness to cross train to enhance team productivity, versatility, and skill development.
- Comply with comprehensive safety protocols and participate in ongoing training to ensure a secure work environment and maintain a safety-conscious culture.
- Follow all 5S principles and guidelines daily to optimize workflow, efficiency, and a clean work environment.
- Undertakes additional responsibilities and tasks as directed by management.
Requirements (Education, Experience, & Skills required)
Company Description
Innovation and creativity are the forces that drive WAI’s success. Since its founding, WAI has worked relentlessly to meet the ever-changing needs of its customers in the automotive, heavy duty, agricultural & industrial, and power sports aftermarket. This includes an unwavering commitment to be “first-to-market” with the latest model products available.
Company Description
Innovation and creativity are the forces that drive WAI’s success. Since its founding, WAI has worked relentlessly to meet the ever-changing needs of its customers in the automotive, heavy duty, agricultural & industrial, and power sports aftermarket. This includes an unwavering commitment to be “first-to-market” with the latest model products available.
