What are the responsibilities and job description for the Secretary (Senior Director) - Counseling and Student Services position at Wake County Public School System?
Overview
POSITION TITLE (Oracle title)
SECRETARY (SENIOR DIRECTOR)
WORKING TITLE
Secretary (Senior Director)-Counseling and Student Services (CaSS)
SCHOOL/DEPARTMENT
Counseling and Student Services
LOCATION
Crossroads II, Cary, NC
PAY GRADE
Noncertified Grade 23
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings or weekends) Position is eligible for hybrid telework workweek
POSITION PURPOSE:
Performs secretarial duties for the CaSS department, by providing direct support to the Senior Director, the Director of School Counseling, and other Directors as assigned. Responsible for scheduling, writing correspondence, emailing, providing customer service to visitors, routing phone calls, processing staff time records, and responding to inquiries and requests.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
- Effective time management and organizational skills;
- Excellent customer service skills with the ability to calmly route concerns to appropriate staff;
- Critical thinking and problem-solving skills;
- Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
- Ability to work independently without close supervision;
- Ability to establish and maintain effective working relationships with school system staff, parents, community groups, vendors, external agencies, and the public.
EDUCATION, TRAINING, AND EXPERIENCE
- High school diploma or equivalent;
- Five years of experience in a secretarial or related field;
- Experience in managing and maintaining payroll functions.
CERTIFICATION AND LICENSE REQUIREMENTS
None
PREFERRED QUALIFICATIONS:
- Associate’s degree or equivalent technical training;
- Secretarial experience in Central Services, a school, or academic setting;
- Experience using PowerSchool, Oracle, Oasis, and Electronic Access to Student Information (EASi).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This position operates in a professional office and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, parents, staff members of external agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE: 9/2024
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.
