IT Contracts Specialist - 100% Remote

What You'll Be Doing

Here is the position you have been waiting for! Wake County has an exciting opportunity in Information Technology as an IT Contract Specialist!

The IT Contract Specialist will serve as the lead for every phase of contract development which includes changes, modifications, and enforcement of performance clauses, including incentives and remedies. The IT Contract Specialist will assist with negotiating contract terms, conditions, modifications, incentives and remedies, while working with key stakeholders to ensure that their requirements are met. Additionally, this position oversees the contract execution process, resolving problems, mitigating delays, assisting with audits, mediating disputes and escalating issues.

Essential Functions

Vendor Contract Process Development

• Establish contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules
• Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active
• Moreover, track obligations, deliverables and contract change notes and manage and control access to documents as appropriate
• Work with legal representatives to develop and insert appropriate legal protections in contracts, as warranted
• Work with all teams (security, compliance and tax, HR, accounts payable [AP], etc.) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations
• Make improvements to processes, procedures, workflow and organizational structures for contract management
• Administer commercial and financial arrangements with vendors to include billing, invoicing, performance incentives and remedies and internal chargebacks, where appropriate
• Work with vendors and key stakeholders to establish clear contract change control processes
  
  
  

Vendor Relationship Management

• Develop solid relationships with IT managers, business owners and IT procurement help to support enterprise objectives, influence key stakeholders (CIO, CFO, CTO, etc.) and jointly develop strategic sourcing strategies
• Establish governance to be applied, particularly during the contracting process to identify and limit vendor points of contact and clarify rights of authority for decision-making authority
• Assist internal stakeholders with contract-related complaints or disagreements from the business or other internal stakeholders
  
  
  

Vendor Contract and Market Insight

• Work with internal stakeholder to ensuring that pricing is competitive by commissioning benchmarks as needed during the lifetime of the deal
• Manage contract review meetings to ensure delivery against objectives and contract budgets
• Develop regular reports on contract milestones, execution and risk and inform internal customers, vendors and management of activities and progress through regular written and verbal communication
  
  
  

For positions with a remote work option, all Wake County Government remote workers must reside in one of the following states or districts: North Carolina, Florida, Georgia, South Carolina, Tennessee, Texas or Virginia.

About

About Our Team

Wake County Information Services is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out.

Required

The Basics (Required Education and Experience)

• Bachelor's degree in a relevant field such as Business Administration, Contract Management or Information Technology
• Four years of experience in Information Technology contract management
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.
  
  
  

Beyond the Basics (Preferred Education and Experience) Education and Training Potential candidates for this position are IT procurement, contract administrators and IT asset managers. Many business managers, IT managers, and knowledge specialists – as well as procurement or purchasing managers and agents and inventory managers and agents – will also make the transition successfully. They may come from a similar position in a different industry or a vendor position in sales, marketing or service delivery.

• Bachelor's degree, preferably in an analytical field (such as general business, economics, psychology, computer science, mathematics, statistics or finance)
• Minimum of three years of experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements
• Experience in managing large complex contracts in one or more IT categories, including hardware, software, service and communication
• Experience working with all key departments (security, compliance, finance, tax, AP, legal and procurement) and understanding of procurement and vendor management practices and certifications (CIPS, ITIL, and COBIT)
• ITIL experience desired, but not required
• Experience of IT concepts and systems
  
  
  

How Will We Know You're 'The One'?

• Ability to determine contractual and financial exposure and negotiate contracts and the ability to participate in asset management mission, goals, objectives and development
• Understanding and knowledge of contracting trends, licensing models and traditional and emerging contract and vendor performance models
• In-depth knowledge and expertise in IT vendor categories within the IT manager’s area of responsibility and manage multiple vendors, evaluate bids and provide strategic recommendations for vendor selection
• Solid project and process management skills and interpersonal and communication skills
• Ability to understand contract risks and work cross functionally across the organization crafting tactics and strategies for risk mitigation
• Ability to effectively collaborate with IT users, legal, procurement and business leaders to develop contracts that align complex needs with business objectives
• Ability to drive customer-focused contract management through solid vendor relationships, lifecycle oversight and manage conflicting stakeholder needs and wants
  
  
  

About This Position

Location: WCOB Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri, 8:30am - 5:15pm

Hiring Range: 76,200 - 95,000

Market Range: 76,003.00 - 136,808.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 4/19/2025

What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.