What are the responsibilities and job description for the Part Time Customer Service Representative - Hybrid position at Wake County?
What You'll Be Doing
When you are having a bad day, does helping others make you happy? Wake County Human Services Transportation Services has the perfect career for you as a Customer Service Representative on our Transportation Services team! In this rewarding role, you support the GoWake Access program that provides door-to-door, shared ride transportation services to those in the general public that are age 60 or older, have a disability or participate in a sponsored eligible service (Medicaid, Public Health, Work First). The strong candidate will enjoy working in a team environment and will possess strong initiative, creativity, accountability, adaptability and enjoy helping others.
A nice added perk to this position is the ability to work a hybrid schedule from the comfort of your home while we wait for our new building to be built! Apply today and join #TeamWake
About
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. This is an amazing opportunity for you to begin your long and rewarding Health and Human Services career where you will make a positive impact in our community and the lives of those that need our help.
Required
The Basics (Required Education and Experience)
Location: HSC Somerset Raleigh, NC 27609
Employment Type: Regular
Work Schedule: Mon - Fri 7:00 am - 11:00 am or 1:00 pm - 5:00 pm
Hiring Range: 21.78
Market Range: 21.78 - 28.03
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 3/26/2025
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
When you are having a bad day, does helping others make you happy? Wake County Human Services Transportation Services has the perfect career for you as a Customer Service Representative on our Transportation Services team! In this rewarding role, you support the GoWake Access program that provides door-to-door, shared ride transportation services to those in the general public that are age 60 or older, have a disability or participate in a sponsored eligible service (Medicaid, Public Health, Work First). The strong candidate will enjoy working in a team environment and will possess strong initiative, creativity, accountability, adaptability and enjoy helping others.
A nice added perk to this position is the ability to work a hybrid schedule from the comfort of your home while we wait for our new building to be built! Apply today and join #TeamWake
About
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. This is an amazing opportunity for you to begin your long and rewarding Health and Human Services career where you will make a positive impact in our community and the lives of those that need our help.
Required
The Basics (Required Education and Experience)
- High school diploma or GED
- Six months of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- At least 2 years Customer Service and Call Center experience
- Medicaid experience
- Ability to communicate clearly and concisely, both orally and in writing
- Proficiency operating computers, printers, scanners, fax machines and other office equipment
- Ability to Assess and prioritize multiple tasks, projects and other duties while meeting deadlines and expectations
- Ability to Establish and maintain effective working relationships with internal and external customers’
- Strong Analytical Thinking skills and attention to detail
- Familiarity with Information/Records Administration
- Strong decision making and problem solving skills
Location: HSC Somerset Raleigh, NC 27609
Employment Type: Regular
Work Schedule: Mon - Fri 7:00 am - 11:00 am or 1:00 pm - 5:00 pm
Hiring Range: 21.78
Market Range: 21.78 - 28.03
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 3/26/2025
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
