What are the responsibilities and job description for the Patient Access Representative - Children's Clinic position at Wake County?
What You'll Be Doing
Join #TeamWake as a Patient Access Representative in the Children's Clinic!
The Wake County Health and Human Services Children’s Clinic serves targeted and categorical populations in Child Health and Immunizations. The Child Health Clinics provide comprehensive medical care to children from birth-20yr. and specialty care for developmental and behavioral concerns, dermatology, and for children placed in Child Protective Services or Foster Care. The clinics provide routine health screenings, sick care, immunizations and intermittent exams for daycare, school, sports, and medical necessity. This clinic also addresses specific health issues, such as obesity and post-partum-depression, and assesses high-risk behavior of both clients and caretakers.
The Patient Access Representative is the initial point of contact, setting the process and attitude of the clinic operations. This position provides delivery of high-quality service to the clinic, adheres to program policy with regards to encountering clients and collecting fees. This position is part of a multi-disciplinary team all working together to meet the goals of the work area.
Essential Functions Include
About
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
Required
The Basics (Required Education and Experience)
Location: HSC Sunnybrook Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:30 am - 5:15 pm
Hiring Range: 22.48-26.49
Market Range: 22.48 - 30.51
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 3/23/2025
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Join #TeamWake as a Patient Access Representative in the Children's Clinic!
The Wake County Health and Human Services Children’s Clinic serves targeted and categorical populations in Child Health and Immunizations. The Child Health Clinics provide comprehensive medical care to children from birth-20yr. and specialty care for developmental and behavioral concerns, dermatology, and for children placed in Child Protective Services or Foster Care. The clinics provide routine health screenings, sick care, immunizations and intermittent exams for daycare, school, sports, and medical necessity. This clinic also addresses specific health issues, such as obesity and post-partum-depression, and assesses high-risk behavior of both clients and caretakers.
The Patient Access Representative is the initial point of contact, setting the process and attitude of the clinic operations. This position provides delivery of high-quality service to the clinic, adheres to program policy with regards to encountering clients and collecting fees. This position is part of a multi-disciplinary team all working together to meet the goals of the work area.
Essential Functions Include
- Answer multi-line phone for customer information, appointments and inquiries
- Provide reception duties for the clinic including registration services, greeting patients and customers and ensuring the patients are triaged to the correct location
- Maintain accurate records including medical, financial, and registration
- Utilize NC Tracks, NCIR, Athena and Epic with the ability to navigate, update, and enter data
- Provide referrals to Wake County and Community resources and services
- Maintain office and clinic supplies inventories
- Check-out patients including processing billing through insurance and self-pay patients
- Participate in clinic activities that promote health and well-being of clients and community
About
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
Required
The Basics (Required Education and Experience)
- High school diploma or GED
- One year of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Fluency in Spanish and English (oral and written)
- Fluency in Spanish and English Medical Terminology (oral and written)
- Previous experience in medical office setting including check in/check out responsibilities and answering a multiline phone system
- Experience with referrals/referral coordination/follow-ups
- Ability to maintain effective and open communication with all team members in the clinic Knowledge of the medical billing process, including insurance and self-pay clients Ability to access and navigate in NC Tracks, Athena, EPIC and NCIR Ability to utilize office equipment and other relevant technology (Software and systems) to meet business needs Ability to develop and maintain strong business relationships with co-workers and clients by listening, understanding and responding to identified needs Knowledge of appropriate policies and procedures for day to day management of the financial aspects of the clinic Ability to be relied upon to ensure that projects within the area of responsibility are completed in a timely manner
Location: HSC Sunnybrook Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:30 am - 5:15 pm
Hiring Range: 22.48-26.49
Market Range: 22.48 - 30.51
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 3/23/2025
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
