What are the responsibilities and job description for the Reentry Case Manager position at Wake County?
What You'll Be Doing
Empower change! Support transformation! Be the difference!
The Capital Area Workforce Development (CAWD) has an opening for a Reentry Case Manager who will be responsible for providing case management and resource coordination to participants from Wake Detention Center and Community Corrections for the Wake Local Reentry Council. We’re looking for a passionate and dedicated Case Manager to join our team and play a key role in supporting individuals transitioning from detention facilities. The ideal candidate is a proactive, resourceful professional with a strong background in coordinating supportive services including basic needs, transportation, employment and housing assistance.
Key Responsibilities
About
About Our Team
Capital Area Workforce Development is a public-private partnership that focuses on economic development by ensuring the local workforce has the skills, training and education to meet the needs of local employers. The board oversees workforce solutions in Chatham, Johnston, Lee, Orange and Wake counties designed to serve businesses and individuals of all ages. We believe in economic development through workforce excellence. The Reentry Team provides support services and employment assistance to help prepare men and women returning to Wake County from incarceration for successful employment and self-sufficiency. To learn more about Capital Area and the work we do, visit: https://capitalareancworks.com/
Required
The Basics (Required Education and Experience)
Location: Midtown N Office Park Raleigh, NC 27610
Employment Type: Regular
Work Schedule: 8:30am - 5:15pm
Hiring Range: 23.20 - 28.42
Market Range: 23.20 - 33.63
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 4/18/2025
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Empower change! Support transformation! Be the difference!
The Capital Area Workforce Development (CAWD) has an opening for a Reentry Case Manager who will be responsible for providing case management and resource coordination to participants from Wake Detention Center and Community Corrections for the Wake Local Reentry Council. We’re looking for a passionate and dedicated Case Manager to join our team and play a key role in supporting individuals transitioning from detention facilities. The ideal candidate is a proactive, resourceful professional with a strong background in coordinating supportive services including basic needs, transportation, employment and housing assistance.
Key Responsibilities
- Conduct client intakes and determine eligibility for services
- Provide ongoing case management and advocacy to ensure access to essential resources
- Collaborate with clients, partners and a multidisciplinary team to support holistic care
- Develop and maintain streamlined referral processes with facility partners
- Assist clients in navigating complex systems with compassion and efficiency
- Track performance data and maintain accurate documentation
- Thrive in a fast-paced environment with tight deadlines and high-impact outcomes
- Experience supporting justice-involved populations or working in reentry programs
- Strong interpersonal and communication skills
- High energy and a solution-oriented mindset
- Ability to manage competing priorities in a dynamic, collaborative setting
About
About Our Team
Capital Area Workforce Development is a public-private partnership that focuses on economic development by ensuring the local workforce has the skills, training and education to meet the needs of local employers. The board oversees workforce solutions in Chatham, Johnston, Lee, Orange and Wake counties designed to serve businesses and individuals of all ages. We believe in economic development through workforce excellence. The Reentry Team provides support services and employment assistance to help prepare men and women returning to Wake County from incarceration for successful employment and self-sufficiency. To learn more about Capital Area and the work we do, visit: https://capitalareancworks.com/
Required
The Basics (Required Education and Experience)
- Associate's degree in Social Work, Criminal Justice, Human Services, or related field
- Three years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Bachelor’s degree in social work, criminal justice, human services or a related field preferred; equivalent experience may be considered
- Demonstrated experience in case management or service coordination, preferably in a criminal justice or reentry context
- Strong interpersonal, communication and organizational skills
- Ability to work independently, manage multiple priorities and maintain detailed records
- Proficiency in Microsoft Office and other case management or client tracking software
- Knowledge of local community resources, reentry challenges and trauma-informed care principles is highly desirable
- Knowledge of Criminal Justice and Reentry Systems: Strong understanding of the criminal justice system, community supervision, incarceration impacts and challenges individuals face upon reentry
- Case Management Proficiency: Ability to assess client needs, develop individualized service plans and coordinate supportive services such as housing, employment, education, mental health and substance use treatment
- Community Resources and Partnerships: Familiarity with local and regional community-based organizations, public benefit programs and support services relevant to reentry populations
- Cultural Competency: Sensitivity to and respect for diverse backgrounds, including racial, ethnic, gender and differences and the ability to work effectively within those communities
- Communication Skills: Strong verbal and written communication skills to effectively engage clients, collaborate with partners and document case notes and reports accurately
- Organizational and Time Management Skills: Capable of managing a caseload, prioritizing tasks, meeting deadlines and maintaining thorough records in compliance with program requirements
- Technology Proficiency: Comfortable using case management software, databases, Microsoft Office Suite (Word, Excel, Outlook) and virtual communication tools. Legal and Ethical Standards: Understanding of confidentiality, client rights, mandated reporting and ethical boundaries in social service work
Location: Midtown N Office Park Raleigh, NC 27610
Employment Type: Regular
Work Schedule: 8:30am - 5:15pm
Hiring Range: 23.20 - 28.42
Market Range: 23.20 - 33.63
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 4/18/2025
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
