What are the responsibilities and job description for the Food Services Assistant II position at Wake Forest Baptist Health?
Job Summary:
Prepares and delivers food trays to patients, processes meal requests, and assists customers. Uses hospital computer systems to manage meal orders. Interacts with patients, staff, and visitors in person and over the phone.
Education & Experience:- Required: High School Diploma or GED
- Preferred: 2 years in food service
- Ability to follow instructions
- Knowledge of food service, cleaning, and safety standards
- Strong customer service and communication skills
- Basic math and cash handling
- Computer proficiency
- Ability to multitask and problem-solve
- Food Prep: Assists in preparing cold foods, baking, and grill duties
- Tray Assembly: Prepares trays based on meal tickets
- Transport: Moves food between storage, kitchen, and service areas
- Sanitation: Cleans kitchen, dishes, and equipment
- Delivery: Brings meals to patient rooms and retrieves trays
- Order Entry: Logs patient diet and snack requests in system
- Cash Handling: Operates a register and balances receipts
- Customer Service: Addresses concerns or escalates issues as needed
- Professionalism: Maintains teamwork and follows policies
- Follows safety, health, and sanitation standards
- Participates in required training and competency tests
- Adheres to HIPAA and compliance policies
- Frequent standing, walking, bending, and reaching
- Lifting up to 50 lbs.
- Ability to work in a moderate-noise environment
- Teamwork: Works well with others
- Compassion: Treats patients and staff with kindness
- Integrity: Maintains honesty and accountability
- Respect & Professionalism: Ensures privacy and adheres to workplace etiquette
Employees must meet performance standards and follow all hospital policies. This job description does not imply a contract, and employment is at-will.
