Patient Experience Advisor

Position Highlights:

• Location: Winston Salem, North Carolina
• Full Time

What We Offer:

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.

Job Summary:

The Patient Experience Advisor is responsible for leading and consulting on patient experience improvement initiatives and projects that accelerate the achievement of results in priority areas for Wake Forest University Baptist Medical Center and to assist in promoting Patient and Family Centered Care throughout the enterprise. This position provides analysis, consultation, gap assessment, team facilitation, accelerates dissemination of successful practices and provides recommendations for improving the patient experience. Deliverables result in significant improvements in service and the identification and facilitation of removing barriers in the patient experience.

What You'll Need:

• Bachelor of Science or Bachelor of Arts Degree in Health Education, Nursing, Business Administration or healthcare-related field with five (5) years experience,
• Master's degree in Health or Business Administration with two (2) years experience.

What You'll Do:

• Adhere to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
• Assesses designs, deploys and interprets performance metrics related to patient loyalty, patient experience and operational excellence.
• Assists the operating units/clinics/departments with selection, implementation and verification of measures identified to enhance the patient experience. Makes recommendations for patient experience improvements as needed and develops education and training resources for staff.
• Works collaboratively with management to ensure compliance with regulatory agency requirements. Makes recommendations for improvements as needed and develops education and training resources for staff.
• Assists with conducting industry review and market research to identify patient quality expectations. Identifies and publishes appropriate customer satisfaction benchmarks/goals/progress to demonstrate results.
• Participates in the development of the Patient and Family Centered Care program throughout the health system enterprise.