What are the responsibilities and job description for the Patient Nutrition Rep-Lexington position at Wake Forest Baptist Health?
JOB SUMMARY : Responsible for delivering and picking up patient meal trays to/from patient rooms as well as transporting patient meal carts to/from kitchen. Responsibilities also include cleaning equipment.
EDUCATION/EXPERIENCE: High school diploma or GED preferred. Customer service experience required.
LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A
ESSENTIAL FUNCTIONS:
- Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol. Follows fire code and regulatory standards.
- Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
- Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
- Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
- Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
- Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
- Participates in department’s performance improvement initiatives. Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.
- Communicates with nursing staff as deemed appropriate. Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary.
SKILLS/QUALIFICATIONS:
Must be literate in English and able to follow instructions
Must be comfortable interacting with patients, families, and/or caregivers when delivering meals
Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff
Desire to achieve high customer service standards
Ability to adjust to the needs of the department
Ability to work weekends and holidays
WORK ENVIRONMENT:
May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas, on nursing floors, and in patient rooms
Exposure to wet tile floors and dangerous, sharp equipment
PHYSICAL REQUIREMENTS:
