What are the responsibilities and job description for the Patient Service Specialist position at Wake Forest Baptist Health?
Patient Service Specialist
Position Highlights:
- Shift Schedule: Full Time (40 hours), day shift
- Department: Inpatient Post Anesthesia Care
- Location: Atrium Health Wake Forest Baptist in Winston-Salem, NC
What We Offer:
- Generous PTO: Accrue up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
- Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
- Wellness Incentives: Take advantage of up to $1,350 per year in wellness incentives through our LiveWELL program, prioritizing your well-being.
- Parental Benefits: We understand the importance of family, providing six weeks of paid birthing-mother maternity leave and four weeks of paid parental leave.
- Retirement: Secure your financial future with up to 7% employer-paid retirement contributions.
What You'll Do: Responsible for performing registration, clerical duties, reception, and other designated activities for department.
1. Reviews and documents patient identification, and places armbands on patients arriving for care.
2. Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
3. Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
4. Provides continuity in departmental operations.
5. Refers patients to PFRS (Patient Financial Resource Services) when necessary.
6. Refer patients to Drug List Techs for update of medications before surgery as needed.
7. Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
8. Assists departmental staff in providing a caring compassionate environment.
What You'll Need:
- High school diploma or GED equivalent required.
- Experience in a healthcare setting or as a Unit Secretary preferred.
The ideal candidate will also possess the following skills:
- Excellent oral, written, and interpersonal communication skills
- Focus on customer service skills
- Knowledge of medical terminology
- Ability to use WakeOne
- Organized and ability to work as a team member
Salary : $1,350 - $5,000
