PFS Patient Svc Specialist I, Registration

PFS Patient Svc Specialist I

Position Highlights:

• Shift Schedule: 40hours per week, day shift
• Department: Financial Clearance & Registration
• Location: Atrium Health Wake Forest Baptist in Winston-Salem, NC

What You'll Do: Provides exceptional customer service by completing patient registration duties. Responsible for collecting and validating accurate patient insurance information, obtaining pre-certification or authorization, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) registration system. Informs patient of estimated liability, collects patient liabilities, identifies and refers patients in need of financial assistance to financial counseling as necessary. Fosters positive relationships with peers, patients, family members, and external customers to ensure quality services.

1. Collects patient critical data elements, registration information, and completes documents, prioritizing
workload.
2. Ensures accurate patient identification and addresses sensitive information with confidentiality.
3. Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests
medical record information as necessary.
4. Communicates insurance benefits and liabilities with customers.
5. Collects past, current and future payments due and advises customers of financial responsibility and
resources.
6. Provides excellent customer service through all interactions and resolves complaints promptly.
7. Works well independently and as part of a team.
8. Accesses hospital systems, office technology, payer websites and other resources for assigned
responsibilities.
9. Adheres to the Medical Center's Values and policies while meeting departmental productivity goals
and standards.
10.Communicates effectively with various internal and external healthcare team members.
11.Attends required training classes, seminars and meetings.
12.Performs additional tasks and responsibilities as requested by department management.

What You'll Need:

• High School diploma or GED equivalent.
• Work experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred.
• Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred.
• Bilingual (Spanish) strongly preferred.
• Computer skills to include word processing required.

The ideal candidate will also possess the following skills:

• Evidence of good interpersonal skills with customer service focus
• Effective communication skills (oral and written) and creative problem solving
• Ability to work with Web-based programs to review insurance eligibility and benefits
• Ability to multi-task
• Strong math and analytical skills
• Attention to detail