What are the responsibilities and job description for the Patient Service Rep, Part Time 1p-9:30p position at Wake Forest?
At Atrium Health Wake Forest Baptist, we take pride in offering a dynamic and fulfilling work environment. Joining our team means becoming an essential part of a leading healthcare institution that is committed to providing exceptional patient care and advancing medical research.
Position Highlights:
- Shift Schedule: Part Time Days 1p-9:30p, may include holidays
- Department: Patient Registration
- Location: Lexington, NC
What We Offer:
- Day 1 Health Coverage: Amazing health insurance with the option of copay or HSA eligible plans
- Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program
- Education: Eligible for our Prepaid College Tuition Assistance program (up to $5,250/year)!
- Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave
- Retirement: Up to 7% employer-paid retirement contributions
Requirements:
- High School Diploma or GED
- Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.
The Successful Candidate will assume responsibility for a variety of functions, which include, but are not limited to:
- Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner
- Ensures all patient demographic and insurance information is complete and accurate
- Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred
- Verifies insurance benefits. Obtains, calculates and collects the patients out of pocket financial liability. Requests and collects past due and present balances or estimates due
- Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate
- Identifies patients in need of financial assistance and refers patients to Financial Counselor
- Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents
- Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans
- Proactively communicates issues involving customer service and process improvement opportunities to management
- Meets productivity requirements to ensure excellent service is provided to customers
- Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.
- Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information
Salary : $1,350 - $5,250
