What are the responsibilities and job description for the Digital Shelf Specialist position at Wakefern Food Corp.?
Summary
The Digital Shelf Specialist is responsible for ensuring an optimal, seamless, and engaging online product experience across all digital platforms. This role focuses on the accurate representation of product content, imagery, and data, ensuring that customers can easily find, understand, and purchase products through a user-friendly digital experience. By collaborating with cross-functional teams, the Digital Shelf Specialist drives product visibility, enhances search functionality, and supports the overall e-commerce strategy to increase conversions and customer satisfaction.
This position plays a critical role in maintaining Wakefern’s digital shelf standards, leveraging insights to optimize product listings, and supporting the continuous growth of the online shopping experience
Essential Functions
- Drive omni-channel sales growth by executing and enhancing the end-to-end digital shelf experience and product findability for the assigned category.
- Manage product-related assets across six banners using the CMS tool, ensuring consistency and accuracy.
- Develop and implement strategies for taxonomy and search optimization to improve discoverability and sales.
- Analyze & monitor key performance metrics to identify successful tactics, linking actions to measurable business outcomes. Identify opportunities for automation to enhance speed-to-market and content accuracy.
- Syndicate product content from Brandbank, internal systems, Syndigo, and other partners, including managing packaging refreshes, brand updates, and content optimizations.
- Ensure accurate product data mapping and collaborate with tech teams on system changes and enhancements.
- Perform daily content audits to ensure readiness and accuracy across digital platforms.
- Troubleshoot and resolve product content issues , managing tickets with Brandbank and other partners.
- Engage and Educate Category Managers and vendor partners on self-service opportunities.
- Develop and distribute product content scorecards to track performance and ensure ongoing optimization
- Category Breakdown :
- Meat, Seafood, & Bakery
- Appy, Food Service, Produce, & Floral
- Grocery & Specialty Grocery
- HBC, Non-Foods, Baby & Pet
- Dairy, Frozen & Circular Auditing
Additional Functions
Qualifications
Working Conditions & Physical Demands
Ability to monitor computer screens for long periods of time
Ability to work a hybrid schedule, with a current requirement of 4 days in person
Competencies