What are the responsibilities and job description for the Patient Finance Representative position at WakeMed Health & Hospitals?
Overview:
The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work work-queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial assistance and payment options and providing support. This role will also assist ancillary providers and vendors.
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Education: High School Diploma or Equivalent Required - And Associate's Degree Business Preferred Experience: 1 Year Healthcare Required
The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work work-queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial assistance and payment options and providing support. This role will also assist ancillary providers and vendors.
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Education: High School Diploma or Equivalent Required - And Associate's Degree Business Preferred Experience: 1 Year Healthcare Required
