Intake Representative

Waldo Community Action Partners (WCAP) is hiring Member Intake Representatives!

WCAP is a charitable, educational, 501(c)(3) private non-profit organization. It is designed to utilize and mobilize public and private resources to assist low-income Waldo County residents in the alleviation of poverty and address it's underlying causes.

WCAP provides transportation services to residents of Waldo, Knox, Lincoln, and Sagadahoc counties as well as the communities of Brunswick and Harpswell through its MidCoast Public Transportation and MidCoast Connector Maine Care Transportation programs.

The Member Intake Representative is co-responsible for creating and maintaining MaineCare member electronic files for members requesting medically related transportation in Region 5, following the requirements of the Maine Department of Health and Human Services. Duties will include receiving customers, answering telephones, data entry, checking eligibility, compliance maintenance, record keeping and file maintenance.

Duties include but are not limited to:

1. Receives customers.
2. Answers telephones within three rings following established
telephone etiquette process.
3. Arranges for interpreter services for non-English speaking members.
4. Records MaineCare member’s personal information in Easy Rides
software.
5. Records medical appointment information in Easy Rides, assigning
the trip to the least costly mode taking into consideration subscription
trips.
6. Keypunches important information into special instructions.
7. Updates customer information in Easy Rides each time contact is made with a member/caller.
8. Checks MaineCare eligibility of members before accepting the trip following an established process - e.g. MaineCare, authorizations, addresses, acceptance letter, release etc.
9. Transfers cancellations immediately to Dispatch after marking the trip in Easy Rides.
10. Organizes and mails customer information packets and client reimbursement sheets.
11. Assists in maintaining blank forms files.
12. Creates, copies, and mails out denial letters with appeal information.
13. Cross trains to do dispatching and data entry.

General Requirements

• Must have adequate transportation, a valid driver's license and meet WCAP's insurance requirements.
• Must meet WCAP’s background clearance requirements.

Experience and Skill Requirements
The following experience and skills are considered essential:

• At least one year of office experience required.
• Strong communication skills.
• Strong time management and organizational skills.
• Must be flexible and able to work with multiple staff members.
• Proficient skills in Microsoft Word, Excel and Outlook.
• Must be familiar with Region 5 area.

Education Requirements
The following education requirements are considered essential:

• High School Diploma or equivalent.

** All requirements and skills are considered to be essential, unless otherwise indicated

A detailed job description is available on our website: www.waldocap.org. Please submit a completed WCAP employment application also available on our website to: Human Resources, WCAP, PO Box 130, Belfast, ME 04915. This position will remain open until a suitable applicant is found. WCAP is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $16.48 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $16